Production Coordinator

Service Thread develops great people who develop great products. We’re proud to hire talented people with passions and aspirations beyond the workday. We help everyone on our team feel fulfilled. We are seeking employees who share our core values which are Focus, Drive, Innovation, Integrity, and Exceeding Customer Expectations.

All Applicants must pass a criminal background check and drug screen. Competitive pay and excellent benefits including medical, dental, vision, 401K, performance incentives, short term disability, and life insurance offered for full time employees. 

Job Summary

The Manufacturing Lead serves as a bridge between the Production Supervisor and Set-Up Operators, ensuring smooth daily operations. This role supports production schedules, assists with setups and troubleshooting, coordinates labor and materials, and promotes adherence to safety and quality standards. The position reduces day-to-day operational burdens for the Production Supervisor and leadership tasks for Set-Up Operators.

Key Responsibilities

• Coordinate daily floor activities to meet schedules and efficiency goals.
• Assist with setups, changeovers, and troubleshooting to minimize downtime.
• Ensure lines are properly staffed and supplied with materials.
• Monitor workflow, address bottlenecks, and support operators with process questions.
• Communicate shift priorities, goals, and supervisor updates to team members.
• Mentor operators on best practices, cross-training, and efficiency improvements.
• Perform in-process checks, verify first-piece inspections, and escalate quality issues.
• Enforce safety, housekeeping, and company policies.
• Support supervisor with non-conforming products, rework, scrap, and performance tracking.
• Accurately document production data and report issues.
• Participate in root cause analysis and recommend process improvements.
• Assist Supervisor directly and weekly in attendance record-keeping activities and documentation through use of Jantek, Insight and BambooHR.

Qualifications

• 2-year degree required in Business Admin. or similar field.
• 2–3 years’ experience in manufacturing/production preferred
• Knowledge of processes, machinery, and safety protocols.
• Leadership or team coordination experience preferred.
• Strong problem-solving, communication, and computer skills (Teams, PowerBI, data entry).
• Physical ability to lift 25–50 lbs. and stand for up to 8 hours.
• Flexibility for overtime or shift changes.

Performance Measurables

• 100% completion of set-ups and first-piece inspections.
• <2% set-up-related quality non-conformities which result in but not limited to: Disciplinary Action, Internal Corrective Action and/or Corrective Action.
• 100% accurate and on-time production records in Insight.
• Timely escalation of downtime and quality issues.
• Daily use of Microsoft Teams and Insight for tools necessary, updates and communication.
• Positive supervisor and peer feedback on teamwork and professionalism.
• Shall not exceed 3 attendance points per quarter.

Reporting Structure

Reports to: Production Supervisor

Supervises: Set-Up Operators and Machine Operators (informally; no formal discipline or reviews)