Zoo Guest Services Lead

Are you passionate about customer service, leadership, and creating memorable experiences for guests? The Dundee Township Park District is seeking a Zoo Guest Services Lead to help oversee daily front-of-house operations at Randall Oaks Zoo. This role is perfect for an organized, energetic individual who enjoys working with people, leading a team, and contributing to a fun and welcoming environment for visitors of all ages.

What You'll Do

• Provide exceptional customer service and oversee the overall guest experience throughout the Zoo.
• Open and prepare front-of-house operations each day.
• Handle cash, credit card, and other financial transactions accurately and responsibly.
• Maintain inventory for the gift shop and concession areas.
• Lead, support, and supervise a team of seasonal cashiers.
• Complete inspections, reports, and operational records in a timely manner.
• Monitor zoo grounds, signage, walkways, parking areas, and safety equipment.
• Assist with custodial, maintenance, and safety-related tasks as needed.
• Serve as the on-site incident commander during zoo operating hours when necessary.
• Represent the Dundee Township Park District with professionalism, positivity, and excellent customer service.

Who You Are

• Associate's or Bachelor's degree in Business, Hospitality, or a related field preferred.
• Three years of progressively responsible experience in hospitality, guest services, recreation, tourism, or a similar field preferred.
• Previous leadership or supervisory experience is highly desired.
• Strong organizational, communication, and customer service skills.
• Comfortable handling cash and managing multiple priorities in a fast-paced environment.
• Proficient with Microsoft Office and willing to learn recreation and point-of-sale software systems.
• Able to remain calm and make sound decisions during emergencies or high-stress situations.
• Bilingual English/Spanish skills are strongly preferred.
• Ability to work outdoors in varying weather conditions and perform moderate physical activity.

Schedule

• Monday through Friday, 8:30 AM to 12:30 PM
• Approximately 20 hours per week
• Occasional weekends, holidays, and special events as needed

In Exchange for Your Time and Talent, We Offer:

• Free memberships to our Randall Oaks Zoo
• Free/discounted District programs, merchandise, and concessions
• Access to Credit Union

Ready to Join Us?

If you enjoy working with people, leading a team, and helping create an exceptional experience for our Zoo guests, we'd love to hear from you.

Apply today and become part of the Randall Oaks Zoo team!