SUD Housing Navigator

HOUSING NAVIGATOR

Substance Use Disorder Treatment

CRI-Help is a substance use disorder treatment center with several locations across Los Angeles County. We've been around since 1971 and are noted as an organization practicing integrity in our commitment to ethical and meaningful client care. Our mission is to improve the welfare of the community by providing first-class substance use disorder treatment to adults and families seeking freedom from the bondage of addiction, and we live out that mission everyday with our staff and clients.

As a nonprofit organization, CRI-Help is a qualifying employer affording our full-time employees the opportunity to begin, or continue, the process of seeking PSLF (Public Service Loan Forgiveness). In addition, our benefits package for full-time employees is quite robust- especially the option for 100% employer-paid $0 deductible Platinum plan Medical insurance, including an additional 40% paid coverage for dependents, which accompanies our 401k with 4% match option nicely. Please see the full list of benefits below, especially the 12 paid holidays per year (we are a 24/7 facility, so not all employees will be able to take all 12 paid holidays off- but will still get paid for the holiday in addition to their hours worked).

CRI-Help is an amazing organization to be a part of and I strongly encourage you to consider joining the team! We opened a new facility in Lincoln Heights in January 2025 and are still hiring for all roles- keep referring back to https://crihelp.bamboohr.com/careers/ for current openings at all sites.

The basic function of the Housing Navigator is to provide housing-focused supportive services for Persons Experiencing Homeless (PEH) with the goal of helping them identify, apply for, secure, and move into permanent housing. The Housing Navigator will work with participants while they are enrolled in RBH or RH to ensure they have a safe and stable housing plan ready for when they are discharged from these settings.

Responsibilities

• Under the supervision of the Housing Navigation Supervisor, conduct comprehensive clinical assessments, and provide intensive case management services.
• Under the supervision of the Housing Navigation Supervisor, develop individualized IHSSP (Individualized Housing and Supportive Services) plans with measurable goals and objectives, and assist participants in achieving their desired outcomes.
• Coordinate, prepare and maintain required charting and documentation in a timely and thorough manner, within program guidelines.
• Develop relationships with representatives in other agencies to support individuals in attaining services such as housing, mental health care, medical treatment, financial assistance, legal advocacy, and other community resources.
• Assist with preparation housing applications and other required documentation.
• Network and collaborate with housing providers, landlords and property managers to develop housing stock for program, which includes temporary and permanent housing alternatives.
• Perform home visits within scheduled time frame, assess for needs on a continuous basis, and refer clients to services within their community.
• Provide support, and link clients to, Electronic Homeless Programs, including CES and HMIS. Maintain an active account with the HMIS.
• Under the supervision of the Housing Navigation Supervisor, provide clinical intervention services, crisis intervention, and conflict resolution, and continually monitor at-risk / high-risk situations that require clinical interventions.
• Conduct advocacy services and ensure clients receive all entitled benefits.
• Participate in daily debrief sessions, weekly supervision, clinical supervision, department and agency-wide meetings, and training and development opportunities, as determined appropriate by the supervisor.
• Submit weekly / monthly reports, such as mileage, weekly schedules, quarterly training reports, corrected audit findings, and status of unhoused individuals.
• Implement and consistently practice harm reduction, trauma informed care, housing first and integrated care interventions.
• Work in a multi-disciplinary team environment, utilizing professional, open and respectful communication. Maintain a solution focused, strengths-based and client-centered approach with managers, co-workers and clients.

• Ensure performance management standards are met through ongoing supervision, addressing barriers as they arise.
• Maintain client records according to HIPAA, and adhere to all client confidentiality requirements and standards.
• Comply, and maintain familiarity, with agency and program policies and procedures and other applicable regulations.
• Other duties as assigned by the Housing Navigation Supervisor.

Skills

• Familiar with the principles of Harm Reduction, Motivational Interviewing, Trauma Informed Care, Housing First and Integrated Care.
• Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public.
• Ability to work in fast-paced, high energy environment.
• Ability to define problems and use critical thinking skills to identify solutions.
• Ability to work independently and with others – including other employees, clients and members of the public -- in face-to-face and telephonic contexts.
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints.
• Ability to be flexible and adapt to changing work demands.
• Maintain high level of concentration and attention to detail for extended periods of time.
• Ability to respond effectively to sensitive inquiries or concerns.
• Maintain a high level of ethical and professional standards in accordance with agency policies.
• Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data / electronic records.

Education / Training

• High School Diploma / GED
• 2 or more years of experience working in housing, and with culturally diverse populations, including co-occurring and homeless.
• 1 or more years of experience providing Housing Navigation or Case Management

Special Conditions

• Must have a valid California driver's license, properly registered vehicle and insurance.
• Must be willing to undergo random drug screenings.

Working Conditions

• Occasional ascending and descending stairs.
• Frequent sitting for prolonged periods.
• Occasional crouching below the waist and / or above the shoulders.
• Frequent lifting, and / or pushing / pulling up to 10 pounds.
• Occasional lifting, and / or pushing / pulling up to 25 pounds.
• Frequent operation of motor vehicles.
• Frequent work may be performed at various locations across Los Angeles County.

Position Reports to

• Housing Navigation Supervisor

Position Type

• In-Person, Full-Time, Non-Exempt, Hourly

Pay Range

• $25.00 - $27.00 / Hour

Benefits

• 100% Paid Blue Shield Trio Plan Medical Insurance Option
• 80% Paid Blue Shield Access+ Plan Medical Insurance Option
• 80% Paid Kaiser Medical Insurance Option
• 40% Dependent Coverage on Medical Insurance Plan
• 80% Paid Dental Insurance
• Vision Insurance
• Paid time off (10 Paid Sick Days Annually, 12 Paid Holidays Annually, Paid Vacation)
• Educational Assistance Tuition Reimbursement Program
• 401(k) 4% Employer Match
• 100% Paid $25,000 Life Insurance Plan with option to voluntarily increase coverage