Drive Thru/Cashier

Description

Position: Drive Thru/Cashier

Reports To: Shift Leader / Assistant Manager / General Manager

Position Summary: Greets and assists guests to help ensure all guests receive high end service and attention at drive thru and register.

Essential Job Functions:

• Greets guests as they enter and thanks and ensures satisfaction of guests as they exit.
• Assists in managing guest flow by following management direction.
• Assists guests in their basic needs, such as with highchairs, drink refills, etc.
• Take all orders through drive thru and ensure orders are correct and timely.

Other Functions:

• Assists servers in ensuring guest satisfaction by helping to refill drinks, pre-bus and bus tables.
• Ensures restrooms are clean and maintained throughout day.
• Ensures all guests are told thank you and goodbye as they exit.
• Participates in all required training programs, marketing programs and new store openings.
• Resolves all guest concerns/complaints in a prompt and professional manner according to standards and policies.
• Performs any and all other tasks as assigned by General Manager, Assistant Manager or Shift Leader

Requirements

Minimum Requirements:

•Minimum of 16 years of age.
•Customer service oriented; smiles, friendly and hospitality-oriented personality.
•Ability to communicate with a diverse staff of co-workers and base effectively.
•Availability to work all shifts necessary to operate the restaurant. Hours vary depending upon work efficiencies and other job demands.
•Able to work in a fast paced, full-service restaurant.
•Must be able to lift up to 25#
•Must be able to reach, bend, stoop, lift, carry and wipe.
•Reading and writing skills are required.
•Walks and stands during entire shift, cleans an performs side-work functions as assigned by the Manager on duty.