Hospitality Floor Manager

Description

“There are no strangers here, only friends we have yet to meet.” — Frank Oakes —

Why Join Us?

• Career Growth: Start as an apprentice and grow into a skilled! Your growth is our mission!
• Employee Discounts: Enjoy discounts on our delicious organic food—both dining and groceries.
• Community & Culture: Be part of a positive and supportive Family that values diversity and growth.
• Work-Life Balance: We offer paid vacation time to help you relax and recharge.
• Referral Rewards: Bring your talented friends along and earn rewards for helping us grow! 

 Job Summary: 

The Hospitality Floor Manager is responsible for overseeing the day-to-day operations of the hospitality floor, ensuring that all services run efficiently and guests receive exceptional experiences. The manager leads a team of front-of-house staff, coordinates with other departments, maintains high standards of cleanliness, safety, and service, and ensures that all company policies are adhered to.

Key Responsibilities:

Leadership & Team Development

• Lead, coach, and supervise front-of-house associates, including Hospitality Cashiers, Food Runners, Expos, and other hospitality team members. 
• Foster a positive, accountable, and service-focused work environment. 
• Provide ongoing coaching, performance feedback, recognition, and corrective action when appropriate.      
• Assist with onboarding and training new associates while reinforcing company policies, safety standards, and service expectations. 
• Support staffing needs by assisting with scheduling, shift assignments, and labor efficiency. 
• Lead by example through professionalism, integrity, and a strong commitment to guest service. 
• Hours: Varies based on business needs, including weekends, holidays, and evenings.

Guest Experience

• Deliver exceptional hospitality by ensuring every guest receives prompt, friendly, and professional service. 
• Resolve guest concerns quickly and professionally while seeking opportunities to exceed expectations. 
• Monitor dining areas to ensure cleanliness, organization, and overall guest satisfaction. 
• Build positive relationships with guests through proactive engagement and visible floor presence. 
• Address service recovery opportunities with sound judgment and professionalism. 

Operations

• Oversee daily front-of-house operations to ensure smooth, efficient service. 
• Coordinate with culinary and other operational departments to maintain seamless communication and workflow. 
• Ensure service stations, equipment, and supplies are properly stocked and prepared before, during, and after service. 
• Monitor labor productivity while maintaining service standards. 
• Assist in opening, shift change, and closing procedures. 
• Ensure compliance with all Company policies, food safety standards, sanitation procedures, and applicable health regulations. 
• Promote a safe work environment by identifying and addressing safety concerns promptly. 

Communication

• Maintain effective communication with leadership regarding operational needs, staffing concerns, guest feedback, and service opportunities. 
• Complete required reports, shift notes, and incident documentation accurately and timely. 
• Collaborate with leaders across departments to ensure exceptional guest experiences.  

Requirements

• High school diploma or equivalent required. 
• Associate's or Bachelor's degree in Hospitality Management or a related field preferred. 
• Minimum of three (3) years of hospitality, restaurant, or guest service leadership experience. 
• Minimum of two (2) years supervising or leading teams preferred. 
• Previous experience in a high-volume restaurant, grocery, hospitality, or entertainment environment preferred. 

Knowledge, Skills & Abilities

• Strong leadership and team-building skills. 
• Excellent guest service and conflict resolution abilities. 
• Strong verbal and written communication skills. 
• Ability to make sound decisions in a fast-paced environment. 
• Strong organizational and time management skills. 
• Ability to prioritize multiple responsibilities simultaneously. 
• Working knowledge of food safety, sanitation, and workplace safety practices. 
• Basic computer skills, including Microsoft Office and POS systems. 
• Ability to maintain professionalism and confidentiality. 

Physical Requirements

• Ability to stand and walk for extended periods 
• Must be able to lift and carry up to 50 lbs regularly
• Frequent bending, reaching, twisting, and kneeling throughout the shift
• Clear vision and hearing to ensure safety, accuracy, and effective communication
• Ability to climb step stools or ladders as needed
• Must be able to work on weekends, holidays, and flexible shifts as scheduled

Stay Connected

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Equal Opportunity Statement

• Seed to Table is an equal opportunity employer, welcoming candidates from all backgrounds. Join us and be part of our family!