CUSTOMER SERVICE ASSOCIATE

Description

Job Summary:

Bring the energy, create a great experience, and help make our store a place customers want to come back to!

As a member of our store team, you will represent and promote our operations with a positive, upbeat attitude while helping create a friendly and welcoming environment for every customer. You will work together with your teammates and other departments throughout the company to keep the store running smoothly, efficiently, and successfully.

We are looking for someone who enjoys helping people, takes pride in their work, and isn't afraid to stay busy! You will build customer confidence through great service, help customers find what they need, and use suggestive selling to introduce them to the products, food, promotions, and services we have to offer.

Be positive. Be helpful. Be part of the team. And most importantly — help us make every customer's visit a great one!

Duties/Responsibilities:

• Immediately greet every customer upon arrival in the store
• Must be a team player.
• Assist customers in their needs and demonstrate concern.
• Make sales transactions quickly and accurately.
• Develop the ability of “Suggestive Selling”.
• Maintain stock of coolers and shelves
• Maintain levels of products on the store gondolas so product is present for purchase.
• Complete shift reports and account for inventory during vendor check-ins
• Spare time is spent in housekeeping of counters, aisles, gondola shelves, and receiving areas.
• Completion of all shift duties as outlined by Store Manager
• Treat customers and co-workers in a friendly, courteous manner
• Develop the ability to read and understand instructions for operating electric cash registers, computers, lottery, and other equipment.

Other responsibilities:

• Wear the proper Farmers Co-op Oil Company uniform.
• Clean the parking lot and grounds surrounding the convenience store.
• Willingness to attend company functions and meetings.
• Perform other duties as assigned.

Requirements

Education and Experience:

• Ability to understand and follow instructions.
• Ability to perform arithmetical calculations at the eighth-grade level.

Physical Requirements:

• Lift up to 50 pounds
• The environment is inside and outside in all kinds of weather.
• Ability to work in a cooler at temperature of 34 degrees up to 30 minutes at a time, freezer at 0 degrees up to 20 minutes at a time.
• Ability to bend, stoop, twist, and move freely in the performance of the position