Service Advisor

Description

Experienced FCA-Stellantis Service Advisor/Writer 

About Us

Volz Auto Group is a family owned and operated, well-established growing dealership under a 4 dealer umbrella. Choosing us means you'll work with a management team who provides a fun, high energy environment. 

Benefits

What We Offer

• Long- term Growth Opportunities
• Paid Sick/Vacation Time
• Medical, Dental, and Vision Insurance 
• 401k match
• Employee Appreciation Events
• Competitive pay

Duties: 

• Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.
• Consult with customer on applicable service specials.
• Gather and decode customer information to effectively and accurately relay concerns to technicians.
• Document services declined and advise customer of current and future needs to their vehicle.
• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
• Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
• Build strong relationships with the customers.

Requirements

- Previous experience as a Service Writer preferred or automotive experience.
- Strong communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with excellent organizational skills

- Monday-Friday 730am-5pm, rotating Saturdays
- Proficient computer skills for creating work orders and maintaining records

- Valid driver's license and clean driving record

- Willing to submit to pre-employment drug screen