Lead Design Researcher & Strategist

Background

Highland is a digital product and innovation consultancy based in Chicago. We research, design, and build digital products and experiences for mission-driven organizations and customer-centric companies. Over 25 years, our team of researchers, strategists, designers, and developers has helped organizations launch over 300 digital products, turning their biggest uncertainties into opportunities for growth. 

We often refer to what we design as ‘Experiences that Matter’: digital products and experiences that make the world a better place to live in. We primarily work with leaders of mid-market services companies and enterprise leaders within digital, design, and innovation.

Our mission is rooted in Human Flourishing—inspired by research conducted at Harvard University’s Institute for Quantitative Social Science. We design our work to help human beings flourish, while allowing ourselves to flourish as well. For us, our values—People First, Give a Damn, Be Curious, and Be Transparent—are not just things to hang on the wall, but something we live by every day.

Project Context & Responsibilities

Highland serves clients at every stage in their journey—from early stage, generative research all the way to new product/experience launch. The Lead Design Researcher & Strategist can expect to work across the following realms:

Executing Product/Design Research 

• Methods Mastery: Demonstrate mastery over a range of Design Research methods and design original research for unique contexts.
• Research Execution: Lead the definition, planning, and facilitation of research,  using Research Plans, Recruitment, Screeners, Discussion Guides, Deliverables, Reports, etc. as needed for projects.
• Synthesis Mastery: Define new methods of synthesizing research to fulfill client goals desirably, feasibly, and viably for design opportunities.
• Product-based Research: Adapt exploratory/generative research methods for fast-cycle, product-based research to drive product design and development.
• Design Action: Connect the dots from research to ideation, taking responsibility for the team’s translation of insights into ideas, concepts, and value propositions for user co-creation.
• Enabling Systemic Action: Capture systemic understanding through frameworks, exposing previously unknown dimensions at play, inspiring new ways for implementation across clients’ limitations & priorities.
• Project Leadership: Lead project teams throughout the process, managing timelines, deliverables, & budgets.

Contributing to Design/Product Strategy 

• Data Analysis: Comfort with data analysis tools like Excel, Google Analytics, Tableau, etc. to analyze and interpret market, user, or product data. 
• Market Research: Familiarity with market research tools and methods to understand industry/market trends, assemble competitive analyses, identify threats/opportunities.  
• Business Modeling: Ability to construct preliminary business models for emergent product/service/offerings for viability considerations.
• Market Definition: Familiarity with defining initial market size for uncovered opportunities in support of financial modeling and pricing strategies.
• GTM and Roadmap planning: Organizing initial go-to-market planning and prioritization of roadmap alongside design development.

Deepening relationships and mentorship

• Mentorship: Devote time to guide and support the team/client through the value of Design Thinking as well as product-led approaches.
• Strengthening Relationships: Deepen client relationships through an understanding of their organizational context, mission, champions, and barriers.
• Networker: Nurturing a growing network of mentors, peers, mentees, and other analogous creatives.

Evolving, framing, and promoting work

• Framing New Work: Help frame and plan new projects with potential clients, skilfully advocating for Design Research methods and outcomes in environments new to Design Thinking.
• Evolving Methods/Practice: Continuously develop and prototype new research & synthesis methods and processes internally.
• Thought-leadership: Leader in the Design Research / Service Design / Design Strategy sphere, contributing across writing, podcasts, teaching, and other channels/media.
• Presentation and oration: Sharing reflections & experience with wider audiences through mastery in presentation skills across events, networks, and other professional platforms.

Environment 

The Lead Design Researcher & Strategist embodies the Highland Values, People First, Be Curious, Be Open, and Give a Damn. In a Lead Design Researcher & Strategist, we’d love to see:

• Self-awareness and knowledge of what you seek in your professional career
• An ‘ask for forgiveness rather than permission’ mindset, ability to pivot quickly 
• Restless desire to learn and ample energy to try new things
• Confident interpersonal skills and an impulse to co-create
• Ability to think visually and a tendency to forget whose idea it was
• Lack of fear to express opinions, question things, and suggest wild ideas
• Self-motivation, constantly finding ways to contribute, able to manage ambiguity
• Disposed to check-in with others frequently, willing to listen and learn from others
• Able to demonstrate genuine concern and thoughtfulness for the well-being of others around you
• Discerning and observant, able to connect the dots between seemingly unrelated domains
• Time-conscious and organized; able to inspire trust and confidence by meaning what you say
• Ability to think big picture, beyond immediate context and issues across work or other work contexts.

Position Requirements: 

• Preference for an undergraduate degree in design, architecture, anthropology, or humanities, and an MDes, MA, MSc, or MBA. Other comparable training is acceptable.
• 9+ years of design work experience across diverse contexts/geographies/industries.
• At least 7 years of human-centered, exploratory/generative research experience, with a preference for significant experience in consulting, managing clients, teams, & projects.
• Strong experience in coaching and mentoring on Design Thinking methods.
• Excellent written, visual, and verbal communication skills, with ability to communicate confidently and effectively.
• Must be able to converse fluently in English, with a preference for additional languages.
• Skill in quantitative research construction and analysis is valued but not required.
• Currently have the legal right to work for any employer in the United States.

Hybrid Work Model

The Lead Design Researcher & Strategist role is a high-ranking consulting position with significant client facing responsibilities.  Our lead consultants travel, primarily in the US, up to 15% on an annualized basis and attend client and internal events throughout Chicagoland on a regular basis, based on client and internal business needs. 

Compensation & Benefits

• Full-time annual salary between $132,000 and $142,000 based on experience and qualifications
• Annual bonus target based on overall company performance of between $5,000 and $8,000
• Health, dental and vision insurance
• 401k retirement savings plan
• Unlimited sick time, 9 paid company holidays, 4 weeks’ paid time off
• 40 hours of professional development time and a $1,000 learning stipend each year
• Fully paid parental leave: 12 weeks for birth mothers or 6 weeks for non-birth parents
• Short-term and long-term disability insurance and life insurance (Highland pays 100% of the premiums)

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Application Guidelines: 

• Please attach a professional resume.
• Please share a PDF or website link of your portfolio giving us a detailed view of your process, team, responsibilities, decisions, and outcomes. 
• Instead of a cover letter, please build and share a visual framework describing what would make you successful in this role. 
  

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Highland’s Core Values

• People First: What we make and how we work should make it a little bit better to be alive: for us, our clients, and their customers.
• Be Curious: The big picture is everyone's responsibility. There is always more to learn. We are generous in teaching what we know.
• Be Transparent: We're accountable to our clients and to each other, and respond to problems with solutions, not blame. Vulnerability, while risky, leads to trust and understanding.
• Give a Damn: Our clients’ goals are our goals. We do work we can be proud of. Quality is non-negotiable.

Our Commitment to Diversity and Inclusion

Highland is committed to creating a just, equitable workplace, and is actively seeking candidates who can bring the value of diverse lived experiences to this position. We look for candidates who have a high level of demonstrated comfort with cultural competency; women, people of color, people with disabilities, and people who identify as LGBTQ are encouraged to apply.