Thrift Store Manager

Status:  Full-Time 40 hours a week

Reports To:  Executive Director

About Raleigh Dream Center

Raleigh Dream Center (RDC) is a Christian nonprofit that exists to bring hope and restoration through the message of the Gospel for the people in our community. Since 2014, we have been committed to meeting people at their point of need through outreach and residential programs that address food insecurity, homelessness, addiction recovery, and more. Our team leads boldly through humility, are passionate about people and always find a way. We are looking for someone who shares that heart and brings excellence to help us steward our resources well to continue reaching more and restoring more.

Principal Objective

The Thrift Store Manager is responsible for conducting the daily operation of the RDC Thrift Store; communicating and interacting with customers, volunteers, and donors; encouraging, supporting and challenging staff and volunteers; facilitating a safe and healthy work and shopping environment for customers, volunteers and staff; and generating funds to support Raleigh Dream Center programs. The Thrift Store Manager must have a thorough understanding of and genuine belief in the mission and vision of the Raleigh Dream Center, using them as a guide in all decisions and interactions.

Specific Responsibilities

• Manage all details and tasks to launch a thrift store in Q3 2026.
• Oversees the day-to-day operations of the thrift store, including on-time opening and closing.
• Supervises any paid staff in accordance with RDC’s policies and applicable laws.
• Interviewing, Hiring, Training staff/Volunteers (trains employees on all RDC policies and procedures)
• Planning, assigning and directing work.
• Providing regular, on-going feedback and timely performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
• Compliance with established security, sales, personnel and recordkeeping practices and procedures.
• Ensures that the store has sufficient coverage, covering as needed.
• Ensures that all employees/volunteers provide excellent customer service by greeting customers and providing assistance with questions regarding store operations, merchandise location and pricing.
• Responsible for operating within budgeted expense guidelines and achieving net contribution goals.
• Ensures accuracy of cash receipts and daily bank deposits and reports any discrepancies to the Retail Operations Manager.
• Ensures that no unauthorized staff members or volunteers handle the cash registers, safe or safe contents.
• Supervises staff and volunteers in sorting, tagging, pricing, and placing merchandise onto the sales floor. 
• Oversees the layout of merchandise racks and displays; prepares or directs employees and volunteers in preparation of merchandise displays.
• Responsible for the general upkeep, appearance and necessary maintenance of the store
• Ensures the safety and security of the facility.
• Corrects any problems, accidents, unsafe conditions or equipment
• Creating and ensuring a positive work culture for employees.
• Demonstrates creative thinking and ability to make both independent and collaborative decisions; shows initiative and makes suggestions to improve the organization’s efficiency and productivity; demonstrates a positive attitude to changes, suggestions, and feedback.
• Demonstrates an understanding and commitment to the success of RDC Thrift Store and its mission and is able to explain it accurately and with enthusiasm to customers and volunteers.

Qualifications

• High school diploma or equivalent is required, with a bachelor's degree in business or retail management preferred.
• Prior experience in a thrift, consignment, or nonprofit environment is highly desirable.
• Proven ability to supervise, train, and schedule employees and volunteers.
• Experience in inventory control, merchandising, cash handling, and bank reconciliation.
• Experience evaluating and processing incoming donations for quality.
• Familiarity with POS systems (e.g., Square), Microsoft Office Suite, Google Workplace and basic email/software tools.
• Ability to work on feet for long periods, lift heavy donations (30-75 lbs), and bend or reach.
• Strong communication, customer service, and problem-solving abilities to manage donor relations and donor-related issues.
• Availability to work weekends, evenings, and variable hours.
• Knowledge of safety standards and ability to maintain a clean, organized environment.