Imports Agent

At Phillip Jeffries, we believe the most beautiful spaces begin with meaningful connections. Since our start in a family garage in 1976, we have grown into a global luxury wallcovering brand trusted by the world’s top designers and architects. Today, our curated collections and dedication to exceptional service set the standard in the industry. That kind of reputation is built by passionate people who know how to sell not just a product, but a story.

We are seeking a detail-oriented and motivated Imports Agent to support the day-to-day execution of international shipments, import documentation, freight administration, and supply chain operations. This is an excellent opportunity for an early-career professional looking to build experience in global logistics within a fast-paced manufacturing environment.

Reporting to the Indirect Procurement Manager, this role works closely with internal stakeholders, freight providers, customs brokers, and suppliers to help ensure the accurate movement of goods and documentation across the supply chain. This position follows a hybrid work schedule and is expected to be onsite at our headquarters three days per week.

What you will be doing

Shipment Tracking & Status Support

• Enter shipment information into tracking systems and tools, ensuring accurate and timely updates.
• Review shipment records for completeness and identify missing information, seeking guidance when necessary.
• Send routine shipment status requests using approved communication templates and document responses received.
• Update shipment milestones, delivery dates, and status information based on verified information.
• Maintain organized and accurate freight tracking records.
• Respond to routine shipment inquiries using confirmed shipment data.
• Escalate shipment delays, conflicting information, or exceptions requiring judgment to management in a timely manner.

Import Documentation Support

• Collecting, labeling, and organizing standard import documents, including commercial invoices, packing lists, bills of lading, and certificates of origin.
• Reviewing documentation against established checklists to verify required documents are present and key information aligns with shipment records.
• Entering approved documentation details into designated tracking systems and ERP platforms.
• Identifying incomplete, inconsistent, or unfamiliar documentation and routing it to management for review.
• Maintaining organized, audit-ready electronic files in accordance with established naming conventions and filing standards.

Freight Administration & Team Support

• Preparing shipment reports, status summaries, and supporting documentation using standard templates.
• Gathering required information for freight quote requests and supporting the freight procurement process.
• Recording approved freight costs and shipment details in designated tracking systems.
• Escalating cost discrepancies, vendor service issues, compliance concerns, or other exceptions to management for resolution.

What you bring to the table

• Up to 2 years of experience in international logistics, import operations, inbound supply chain, or a related field. Experience gained through internships, co-op programs, fellowships, or early-career roles is welcome.
• Exposure to a manufacturing environment is preferred, while familiarity with customs brokerage, freight forwarding, or trade compliance is considered a plus.
• A bachelor's degree in Business, Supply Chain Management, International Trade, Analytics, Engineering, or another quantitative/STEM-related discipline.
• Strong proficiency in Microsoft Excel and the ability to quickly learn and adapt to new systems and technologies.Experience working with enterprise software, such as ERP systems, transportation management platforms, reporting tools, or customer support applications.
• Familiarity with Microsoft Dynamics NAV (Navision), Power BI, Freshdesk, EDI systems, and carrier or customs broker portals is advantageous.Excellent attention to detail, organizational skills, and the ability to manage data accurately across multiple systems.
• Strong communication skills and a collaborative approach to working across teams and with external partners.

The Phillip Jeffries Experience

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

Your Compensation Journey

• Competitive annual hourly ranging from $29.00 - $31.50, based on your experience and background.
  
• Annual bonus opportunity to reward your performance
• Cost of Living increases that honor your growth and commitment
• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required

Health Benefits That Take Care of You

• Medical Coverage – low cost to the employee
  • Coverage options for spouse, domestic partner, civil union partner, and family
• Health Reimbursement Account (HRA) to offset medical expenses
• Prescription, dental, and vision coverage to support whole-person wellness
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Employee Assistance Program that supports your mental, financial, and physical well-being
• Pet insurance for your four-legged companions

Time to Recharge

• 16 paid personal days each year to relax, recharge, or travel
• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
• Additional paid time off during our annual company closure between Christmas and New Year’s
• Earn extra paid time off by completing your annual wellness physical
• Up to three paid days each year to give back through volunteer work

Career Elevation

• Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success

Perks at Work

• Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases
  

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.