Real Estate - Assistant Branch Manager

Description

Objectives

1) To assist the Branch Director in the development of the Branch as a “Model Branch” Agents and Branch Director to more effectively service clients and customers  

2) To administer Company Policies and Procedures

3) To create a climate for the widespread, effective use of all HUNT systems and tools among sales agents within the Branch

4) To maintain Branch-wide focus on Model Branch metrics including listing inventory, unit sales and SCSL goals  

Functions

Training:  

• Demonstrates sales skills mastery in group meetings and in the field with Agents and through his/her own listing and sales
• Demonstrates mastery of and accurately interprets data derived from Hunt systems and tools including Profit Power, ProShow, The Customer Service Center, LeadRouter, Collateral Analytics, the Agent Dashboard (“Agent Achieve”), huntrealestate.com, huntuniversity.com, TeamERA, Seller Select, The Hunt Hotline and the Company’s proprietary Buyer Agency program (“Buy Design”)
• Demonstrates mastery of Listing Inventory Management and assists Branch Director and Agents in the implementation of successful listing and marketing strategies to meet Branch Goals and A Model Branch
• Assists Branch Director with new Agent assimilation through the “16-weeks to success” system and experienced Agents through the Transition Guide

Management:

• Assists Branch Director in the development of monthly and annual listing inventory, unit and sales volume and SCSL goals via the Hunt Annual Planning System
• Educates Agents and Staff on, and enforces where necessary all Company Polices and Procedures, Local MLS Rules, National Association of Realtors Code of Ethics and State License Regulations
• Assists Branch Director in the completion and submission of all required monthly Branch Reports
• Generally assists the Administrative Assistant and Branch Director in creating a smooth-running Branch operation run smoothly according to Company Standards of Practice and Policies and Procedures
• Assists Branch Director in monitoring and managing all Branch leads and other inbound prospect activity
• Assists the Branch Director in appropriate management of the Branch physical plant and grounds according to Company standards
• Being present in the Branch and insuring appropriate staffing during normal hours of operation 
• Together with the Branch Director establishes growth objectives in terms of Branch square footage-to-Agent ratio and per person productivity 
• Works with Branch Director to maintain appropriate ratios among each Rating Category 

The Motivational Environment:

• Openly and vigorously demonstrates:
• The Organizational Vision, Mission, Core Values and Core Competencies
• The Code of the Hunt Agent
• All unique-to-Hunt and ERA value-added differentiating factors
• Supports the Branch Director in the creation of a “High-Performance” sales culture as measured by per person productivity and Same Customer Service Level by assisting with the development and/or implementation of
• Regular and meaningful recognition for individual Agent successes and contributions to the Team success
• Weekly sales meetings designed to either train on skills or education on our products and services
• Agent training in the field 
• Demonstration of the appropriate work ethic for success in the real estate industry
• An Branch environmental energy that encourages Agents’ presence in the Branch
• Supports the Branch Director through a focus on, and commitment to achieve Branch Production Goals and establishment of the Branch as a Model Branch
• Assists Branch Director in creation of a climate for peer-to-peer accountability through personal participation in a “Lifeline” Group and a Leadership Forum and encourages the creation of Agent Forums within the Branch
• Participates each month as an ex officio member of the Branch Agent Advisors and assists Branch Director in implementation of recommended and accepted Branch actions 
• Assists Branch Director with the development and implementation of special promotions and Branch team-building events within the Branch Financial Plan

Listings

• Assists where needed the Branch Administrative Assistant in data entry
• Monitors listing expirations and advises Agents accordingly
• Spot checks completeness of listing files, hard copy and electronically

Sales

• Assists where needed the Branch Administrative Assistant in data entry
• Spot checks completeness of pending and closed sale files
• Assists Accounting and Branch Administrative Assistant in monitoring closings and collections

Reporting

• Assists Branch Director in preparation and submission of required reports to Regional General Manager

File Maintenance

• Assists Branch Administrative Assistant on creation and maintenance of a file on each Branch Agent (start date, termination date, license, “getting to know you” form, etc.)

Participates in Personal Sales

• Participates in real estate transactions and receives commissions from time to time but is not permitted to follow up on any of the following lead situations:
• Branch, Relocation, and unassigned IDX leads or any orphaned lead from any HUNT system 
• Consults with the Branch Director prior to signing any exclusive right to sell, exclusive right or buyer agency contractual agreements  

Requirements

Education/Certification:

• Bachelor’s Degree or higher
• NYS Real Estate License licensed sales associate or associate broker.

Required Experience:

• One or more year’s secretarial/administrative experience
• Experience in Real Estate preferred

Skills/Abilities:

• Excellent oral and written communication abilities
• Ability to multi task and prioritize workflow
• Proficiency in Microsoft Office,( Word, Excel, Power Point) 
• Proficient in Google Apps for Business
• The ability and eagerness to work in a cooperative and collegial manner with department personnel and agents to accomplish Office and Company goals and objectives.