UNIV - Information Technology Supervisor - Hollings Cancer Center

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Job Description

Summary:

The Hollings Cancer Center (HCC) IT Manager provides operational leadership and day-to-day oversight of technology services supporting HCC’s administrative, clinical, research, educational, and event activities. The position supervises HCC IT Coordinator staff and works closely with the IT Director, MUSC Information Solutions, vendors, and HCC leadership to ensure that technology needs are addressed efficiently, consistently, and in alignment with institutional standards.

The IT Manager is responsible for coordinating the delivery of technology support across HCC, including desktop and mobile computing, hardware and software deployment, technology procurement, equipment inventory and lifecycle management, office relocations, meeting and event technology, and end-user support and training. The position serves as a key point of coordination between HCC and enterprise IT resources, helping translate HCC’s operational needs into effective technology solutions.

A significant component of the position is supporting the technology needs of high-profile Cancer Center activities, including National Cancer Institute (NCI) Cancer Center Support Grant (CCSG) site visits, External Scientific Advisory Board (ESAB) meetings, peer review activities, symposiums, retreats, leadership meetings, and other internal and external events. The IT Manager coordinates technology planning, equipment, staffing, setup, troubleshooting, and on-site support to ensure successful execution of these activities.

The position also supports IT governance, compliance, and strategic planning by coordinating security and Governance, Risk, and Compliance (GRC) requests, maintaining required technology documentation and inventories, implementing IT policies and procedures, and ensuring HCC technology operations remain consistent with MUSC standards and applicable security and compliance requirements.

The ideal candidate is a collaborative, service-oriented technology professional with strong organizational, problem-solving, communication, and project coordination skills. The candidate should be comfortable supervising staff, working with faculty and senior leadership, coordinating multiple priorities, managing vendors and enterprise partners, and providing hands-on technical support when needed. Experience managing technology operations in a complex healthcare, research, academic, or similarly regulated environment is highly desirable.

This position is an operational leader for HCC technology services, balancing staff supervision, customer service, technical problem resolution, event support, technology planning, and compliance to ensure that technology effectively supports the Cancer Center’s mission.

Responsibilities:

25% IT Coordinator Supervision

• Supervise HCC IT Coordinator (ITC) staff in providing technology support for HCC Administration, the Clinical Trials Office, and HCC members. Support should be provided as requested by leadership, beyond the HCC employees and members.

• Work with IT Director to support strategic leadership for ITC operations, including new equipment rollouts, technology procurement planning, and coordination of technology support for office relocations across all HCC divisions.

• Oversee the development of user training materials, SOPs, and “how-to” documentation to promote self-service and enhance staff technology proficiency.

• Ensure accurate inventory management and asset tagging for all technology procured and distributed by the HCC IT team. Inventory management includes initial purchasing, assignment, distribution, ongoing maintenance, and collection upon separation or at the end of the technology lifecycle.

• Maintain customer service performance expectations to ensure high-quality support and responsiveness.

• Develop, implement, and oversee customer support policies, procedures, and service standards to drive consistency and operational excellence.

25% Event Supervision

• In collaboration with the ITC and IT Director, provide technical support to meetings and events as requested by HCC directors, administration, staff, or outside users.
• Ensure the smooth operation of presentations and training environments by ensuring coverage, assisting with setup, troubleshooting and live support to include moderation.
• Support the systems and teams responsible for the running of National Cancer Institute (NCI) Cancer Center Support Grant (CCSG) Site visits, HCC External Scientific Advisory Board (ESAB) visits, VIP events and other Hollings sponsored meetings and events. These events may be hosted on MUSC campus or at offsite regional locations.
• Coordinates the technology needs for large meetings, symposiums, retreats, and special events by recommending IT solutions, ordering and transporting equipment, setting up audiovisual and computer equipment, providing on-site technical support, and ensuring successful event execution.
• Coordinate technology support for NCI site visits, CCSG planning sessions, External Scientific Advisory Board meetings, peer review activities, and other high-profile events critical to Cancer Center operations and accreditation.

20% Customer Support

• Provides exceptional customer service and technical support to faculty, staff, researchers, and administrative departments by ensuring timely resolution of IT issues, maintaining effective communication, and delivering technology solutions that support HCC's operational and research missions.
• Provide comprehensive technical support for desktop and mobile computing environments by installing, configuring, maintaining, and troubleshooting hardware and software systems. Responsibilities include re-imaging and deploying computers, installing and upgrading operating systems and applications, configuring user workstations, managing peripheral devices, and ensuring systems meet organizational security and compliance requirements.
• Diagnose and resolve technical issues related to computers, printers, networks, and software applications; provide end-user support and training; perform routine system updates and patch management; and document support activities to ensure efficient and reliable technology operations.

15% Strategic Planning and Governance

• Coordinates Governance, Risk, and Compliance (GRC) requests submitted by HCC users and staff by facilitating IT security assessments, gathering and validating technical documentation, coordinating responses with internal and external stakeholders, tracking request status, and ensuring timely completion of compliance requirements for software, systems, and third-party vendors.
• Work with IT Director to implement industry best practices and oversee the implementation, communication, and training related to new IT policies and guidance.
• Work with IT Director to develop and maintain policies and procedures to ensure consistent, efficient IT operations and effective communication of system or process changes.
• Support technology initiatives that enhance data reporting, collaboration, communication, and operational efficiency across research programs, shared resources, clinical trials, and administrative functions.
• Assist the Director in maintaining technology systems and documentation required to support CCSG reporting, external reviews, and compliance requirements. 

10% IT Compliance

• Serve as the primary liaison with MUSC Information Solutions to coordinate and support all HCC technology needs, ensuring departmental efficiency and alignment with MUSC IS policies, procedures, and standards.
• Maintain comprehensive knowledge of University and institutional policies and procedures to ensure full compliance related to equipment management, telecommunications, data security, procurement, inventory control, and contracted services.
• Participate and promote enterprise-wide initiatives to support IT growth at Hollings Cancer Center and across the University.
• Collaborate with IT peers to exchange best practices and maintain up-to-date knowledge of emerging technologies, equipment standards, protocols, and systems.
• Assist in maintaining system inventories, technology documentation, security controls, and compliance records necessary to support institutional and NCI-related audits, reviews, and reporting requirements. 

5% Additional duties as assigned

Additional Job Description

Minimum Requirements: An associate's degree with three years experience in computer operations or a related data processing field. Relevant experience may be substituted for required degree on a year-for-year basis.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to bend at the waist. (Frequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift, lower, push or pull objects 15 lbs. or more, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to hear and/or understand conversations. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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