Compliance Specialist

Description

Position Summary

The Compliance Specialist supports providers and program operations. Responsibilities include maintaining provider records, reviewing provider profiles and contract-related documentation, monitoring compliance with program requirements, processing attendance and payment-related activities, and supporting providers through technical assistance and guidance. This position helps ensure compliance, accuracy, accountability, and effective service delivery in accordance with organizational policies, procedures, funding requirements, and contractual obligations. Success in this role requires attention to detail, professionalism, organization, customer service, problem-solving, and the ability to manage multiple responsibilities in a deadline-driven environment.

Position OCAs

Other Cost Accumulators (OCAs) identify the primary activities associated with this position to support accurate time allocation, expenditure tracking, and reporting. Allocations reflect the general distribution of responsibilities and may vary based on operational needs.

Expected OCA Codes

• 97BBD
• 97BBA
• VPADM
• VPMON
• VPENR

Primary Responsibilities

Provider Compliance & Contract Support

• Review provider profiles, contracts, amendments, and supporting documentation in accordance with established requirements.
• Monitor provider compliance with contractual, programmatic, and funding requirements.
• Support activities that promote provider understanding of program expectations and compliance standards.
• Maintain knowledge of applicable policies, procedures, contracts, and program requirements.

Attendance & Payment Processing

• Process attendance submissions and related payment activities in accordance with established procedures.
• Review attendance adjustments, supporting documentation, and related records for completeness and accuracy.
• Verify information used for payment processing and provider reimbursement activities.
• Support timely and accurate processing of provider payment activities.

Provider Support & Technical Assistance

• Provide technical assistance and support to providers regarding contracts, attendance, payments, compliance requirements, and related processes.
• Respond to provider inquiries through phone, email, virtual, and in-person communication.
• Communicate program requirements, documentation expectations, and process updates clearly and professionally.
• Support positive provider relationships through responsive and effective customer service.

Documentation, Records & Data Integrity

• Maintain provider records, documentation, contracts, profiles, and supporting materials in organizational systems.
• Enter, review, update, and maintain information within databases and program systems.
• Review and validate information to support data accuracy and integrity.
• Support reporting, monitoring, audit, and continuous improvement activities through accurate recordkeeping and documentation.

Core Competencies

• Contract and compliance support
• Attention to detail and accuracy
• Customer service 
• Documentation and records management
• Data review and data integrity
• Organization and time management
• Problem-solving within established procedures
• Verbal and written communication
• Technology proficiency, including Microsoft Office and database systems
• Ability to interpret and apply policies, procedures, and program requirements
• Confidentiality and professionalism
• Collaboration and teamwork

Position Classification & Competency Expectations

Scope & Focus

• Performs specialized or service-oriented work, requiring consistency, accuracy, and program knowledge.

Decision Making & Judgment

• Exercises judgement within established guidelines; handles standard variations and routine problem resolution; and seeks guidance for complex or policy level decisions.

Expertise & Independence

• Demonstrates solid understanding of job-specific standards, tools, and procedures; works with moderate supervision; and applies skills efficiently and reliably.

Growth & Impact

• Supports delivery of programs and services; contributes to accurate documentation, compliance, and client outcomes; and participates in routine improvements to service delivery.

Supervision & Leadership Impact

• Not responsible for supervising of others; may serve as a resource to peers or assist with onboarding.

Additional Organizational Support Expectations

This position also fulfills applicable organizational support expectations, including:

• All Staff Supports 

Education & Experience

Required

• Associate degree in Early Childhood Education, Business Administration, Public Administration, Human Services, or a related field.
• Minimum of one year of experience in customer service, compliance support, contract administration, records management, program operations, or a related field.
• Experience maintaining records, reviewing documentation, and working with databases or program systems.

Preferred

• Experience supporting school readiness, early learning, education, social services, compliance, contracts, or provider services programs.
• Experience reviewing contracts, attendance, payments, documentation, or compliance-related information.
• Training and implementation experience related to trauma-informed care, Conscious Discipline, Strengthening Families, or similar frameworks.
• Experience supporting monitoring, audits, quality assurance, or regulatory compliance activities.

Working Conditions & Physical Demands

• Physical demands and work environment characteristics described are representative; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Regularly required to stand or sit for prolonged periods; walk; use hands and fingers; reach with hands and arms; climb and/or balance; stoop; kneel; crouch; crawl; talk; and hear.
• Must regularly lift and/or move up to twenty pounds and occasionally up to fifty pounds with assistance.
• Telework requires internet speeds of 8 Mbps download/8 Mbps upload and working within the immediate geographical area.
• Must maintain reliable transportation, minimum insurance coverage, a valid driver’s license, and a clean driving record.
• Reliable mobile phone service is required for technology compliance, including multi-factor authentication.
• Specific vision abilities may include close vision and the ability to focus for prolonged periods.
• Developmentally appropriate interactions with children may be required.

Organizational Culture & Values

• Assume Positive Intent 
• Be Effective 
• Choose Responsibility 
• Deliver Excellent Customer Service 
• Embrace Fun 
• Find the Solution that Best Helps the Child 

**This position description is not intended to be an exhaustive list of all duties and responsibilities. Additional duties may be assigned consistent with organizational needs and policies.**