Appliance Outlet Sales Specialist

Description

Full-Time/Onsite

Reports to: VP of Operations

Classification: Non-Exempt

About ADU 

Since 1982, Appliance Distributors Unlimited (ADU) has been the Mid-Atlantic’s most trusted appliance source. ADU offers more than 50 brands of appliances, selling to the Trade and homeowners building or remodeling homes, multi-family dwellings, commercial properties, and the government. 

Appliance Distributors Unlimited has 9 well-appointed showrooms in Maryland, Virginia, Pennsylvania, and Delaware, allowing clients excellent visual options to select and compare many brands and styles of appliances. 

We currently have a full-time Appliance Outlet Sales Specialist position in our operations department at our corporate office in Halethorpe, Maryland.

If you are sales-driven, operationally minded, and enjoy a hands-on role with a mix of office and warehouse environments, this role is for you. 

Position Overview

We are seeking a driven, customer -focused Outlet Sales Specialist to manage the day-to-day success of our outlet business and drive sales of outlet, display, open-box, clearance, and excess inventory. This is a hands-on, on-site role that combines sales, customer service, online marketing, inventory management, and operational coordination to ensure inventory is properly managed and sold in a timely and profitable manner. 

The ideal candidate is a proactive self-starter who takes ownership of the entire outlet sales process. They are equally comfortable helping customers, managing inventory, creating online listings, coordinating with warehouse and showroom teams, and identifying opportunities to improve sales and inventory turnover. Creates opportunities and is passionate about delivering an exceptional customer experience. 

What You'll Do

• Serve as the primary point of contact for outlet, clearance, open-box, and display merchandise 
• Deliver an exceptional customer experience from first inquiry through final sales and pickup/delviery 
• Actively seek sales opportunities and build relationships with customers to drive revenue. 
• Manage the outlet inventory lifecycle, including product intake, inspection, pricing, and merchandising listing, sale, and disposition. 
• Sales & Customer Follow-Up 
• Inventory & Product Coordination
• Online Listings and Marketing 
• Warehouse & Physical Responsibilities 
• Maintain accurate inventory records and online product listings 
• Coordinate with showroom warehouse, purchasing, and operations teams to ensure inventory is properly managed and available for sale. 
• Identify opportunities to reduce aged inventory and audits, and adjust product movement as needed. 
• A proven go-getter who actively seeks sales opportunities rather than waiting for customers to come to them.
• Passion for delivering an outstanding customer experience from initial inquiry through final sale. 
• Ability to build trust and develop long-term customer relationships 

What We're Looking For

• Experience in sales, customer service, and operations/inventory management 
• Strong communication, organization, and problem-solving skills 
• Experience with Microsoft Office, Teams, inventory systems, and online product listings. 
• Self-motivated, accountable, and results-oriented, with a positive attitude and willingness to support team goals. 
• Comfortable working in an office, warehouse, and showroom environment  
• Ability to build a trusting, strong, and professional working relationship with the showroom, logistics, and warehouse staff 
• Positive attitude and willingness to jump in whenever needed to support the team's business and goals 
• Strong sense of ownership and accountability  
• Proven ability to build lasting customer relationships and deliver an exceptional customer experience.
• Experience with Microsoft Office, Microsoft Teams, inventory systems, and online product listings.
• Self-motivated, accountable, and results-oriented with a positive attitude.
• Comfortable working in office, warehouse, and showroom environments.
• Ability to build strong working relationships with showroom, logistics, warehouse, and operations teams.
• Willingness to take ownership, identify opportunities, and drive results.
• A proven go-getter who actively seeks sales opportunities rather than waiting for customers to come to them.
• Passion for delivering an outstanding customer experience from initial inquiry through final sale.

Requirements

Key Responsibilities 

Sales & Customer Follow-Up 

• Respond to all online inquiries related to outlet, display, open-box, and clearance merchandise 
• Collaborate with showroom personnel to identify and sell display inventory 
• Proactively seek new customer bases for outlet and clearance merchandise 
• Conduct outreach efforts to promote outlet inventory, event sales, and excess inventory
• Drive sales through phone calls, email, online postings, and in-person interactions

Inventory & Product Coordination

• Coordinate the removal of showroom display models
• Assign inventory to correct warehouse locations 
• Ensure proper disposition of outlet, display, clearance, and excess inventory per company procedures 
• Identify products requiring replacement parts, cosmetic repair

Work Environment 

This job operates in both office and warehouse environments. This person will regularly interact with coworkers, customers, clients, vendors, and visitors. Duties performed in a professional office setting and in a warehouse where the related appliances are stored. 

Your Schedule

• Monday-Friday 8:00 a.m.-4:30 p.m. 
• Occasional Saturdays may be required. 
• Overtime and extended hours may be necessary during periods of high volume or to meet customer needs. 
• Travel may be required 

Base Salary: $43,888 annually, paid weekly 

Benefits

• Medical, Dental, and Vision Insurance (eligible after 60-days full time employment) 
• 401(k) with Company Match up to 4% (eligible after 6 months) 
• Paid time off accrued (PTO) (eligible after 90 days, 40-hour work week) 
• Paid holidays after 90 days, including: 
• New Year's Day 
• Memorial Day
• Independence Day 
• Labor Day
• Thanksgiving Day & the day after 
• Christmas Day & the day after 

Physical Demands:

This is both a sedentary and physical role, with long periods of time sitting at a computer and other times walking through a warehouse environment. Employees should not lift loads that exceed their physical capabilities. This role may require long periods of stooping, standing, bending, and walking. Long periods of sitting and standing, as well as lifting up to 50 pounds, may be required. PPE is required when working in the warehouse area.