Regional Manager

Description

Company Overview

Bell Properties, Inc. is a premier property management firm specializing in the oversight of residential, commercial, affordable housing, and industrial properties across California. Our mission is to deliver superior property management services that enhance asset value, ensure compliance, and create exceptional experiences for tenants and owners.

We are seeking a Regional Property Manager (RPM) to lead a portfolio of properties, oversee on-site teams, and drive operational success across multiple locations. This role requires a strategic thinker with strong leadership abilities, financial acumen, and expertise in property management best practices.  

Position Summary

The Regional Property Manager will be responsible for the overall operational and financial success of a designated portfolio of properties. This includes managing budgets, ensuring regulatory compliance, optimizing property performance, and leading on-site teams to meet and exceed organizational goals. The RPM will work closely with the executive leadership team to implement strategies that maximize revenue, enhance tenant satisfaction, and improve property conditions.   This position will oversee several property managers, and a portfolio of up to 2000 units.  

Key Responsibilities

1. Portfolio & Operational Management

• Oversee a portfolio of multifamily, affordable housing, commercial, and industrial properties within the assigned region.
• Develop and implement strategic plans to enhance operational efficiency, tenant retention, and asset value.
• Ensure all properties maintain high occupancy levels, meet leasing goals, and minimize vacancies through proactive marketing and tenant engagement.
• Conduct regular site visits to assess property conditions, staff performance, and compliance with company policies.
• Serve as the primary liaison between Bell Properties, property owners, investors, and stakeholders.
• Ensure all properties comply with local, state, and federal regulations, including Fair Housing, rent control laws, and affordable housing guidelines.

2. Financial Oversight & Budgeting

• Develop, monitor, and manage property budgets, including revenue projections and expense control.
• Review financial reports, including rent roll, delinquency, and variance reports, to ensure financial targets are met.
• Work with accounting and finance teams to oversee rent collection, expense management, and property financial performance.
• Negotiate vendor contracts and ensure cost-effective property maintenance and improvements.

3. Team Leadership & Development

• Lead, mentor, and develop on-site property managers, leasing agents, and maintenance staff.
• Conduct regular training sessions on property management best practices, compliance, leasing, and customer service.
• Implement performance metrics and hold teams accountable for meeting operational and financial objectives.
• Foster a positive team culture, ensuring high employee engagement and retention.

4. Tenant Relations & Customer Service

• Ensure high levels of tenant satisfaction by addressing concerns, resolving disputes, and fostering positive relationships.
• Implement customer service initiatives to improve the tenant experience and retention rates.
• Monitor tenant feedback and develop action plans to address service issues.

5. Compliance & Risk Management

• Ensure all properties adhere to federal, state, and local regulations, including Fair Housing, ADA, Section 8, and affordable housing guidelines.
• Oversee lease administration, ensuring all lease agreements comply with company policies and legal requirements.
• Manage risk mitigation strategies, including property safety measures, insurance compliance, and incident response plans.

6. Business Development & Owner Relations

• Serve as a key point of contact for property owners, investors, and institutional clients.
• Provide detailed property performance reports and financial updates to stakeholders.
• Identify opportunities for revenue growth, including new acquisitions, property improvements, and service expansions.
• Assist in securing new management contracts by participating in RFP responses, owner presentations, and market analysis.

Qualifications & Experience

• Education: Bachelor’s degree in Business, Real Estate, Finance, or a related field preferred.
• Experience: Minimum 5-7 years of experience in property management, with at least 3 years in a regional or multi-site management role.
• Certifications (Preferred): CPM (Certified Property Manager), ARM (Accredited Residential Manager), CAM (Certified Apartment Manager), or equivalent.
• Technical Skills:
  • Proficiency in property management software (e.g., Yardi, AppFolio, Rent Manager, RealPage).
  • Strong financial analysis and budgeting skills.
  • Familiarity with California landlord-tenant laws, affordable housing regulations, and Fair Housing compliance.

Key Competencies & Skills

• Leadership & Team Development: Ability to inspire, train, and develop property management teams.
• Financial Acumen: Strong budgeting, forecasting, and revenue management skills.
• Problem-Solving & Decision-Making: Ability to analyze issues and implement effective solutions.
• Communication & Negotiation: Strong verbal and written communication skills to engage with tenants, owners, and vendors.
• Customer Service Excellence: Commitment to delivering high-quality tenant and client experiences.
• Multitasking & Time Management: Ability to manage multiple properties and competing priorities effectively.

Compensation & Benefits

• Salary: Competitive base salary (DOE) + Performance-based bonuses
• Benefits Package:
  • Health, dental, and vision insurance (50% company paid) starting day 1
  • 401(k) with company match
  • Paid time off (PTO) and holidays, two floating company holidays.
  • Professional development and certification reimbursement
  • Travel reimbursement for site visits

Why Join Bell Properties, Inc.?

• Reputation & Growth: A fast-growing property management firm with a strong reputation in California.
• Career Advancement: Opportunities for professional development and leadership growth.
• Supportive Work Environment: A collaborative team dedicated to excellence in property management.
• Impactful Work: Play a critical role in optimizing property performance and enhancing community living standards.

Requirements

To be considered for the Regional Property Manager role at Bell Properties, Inc., candidates must meet the following minimum and preferred qualifications, skills, and experience:

Minimum Qualifications:

1. Education:

• Bachelor’s degree in Business Administration, Real Estate, Finance, Property Management, or a related field; or equivalent work experience.

2. Experience:

• 5+ years of progressive property management experience.
• 3+ years of experience in a multi-site or regional property management role overseeing a diverse portfolio of residential, commercial, and affordable housing properties.
• Proven track record of improving property performance, tenant retention, and revenue growth.

3. Certifications (Preferred but not required):

• CPM (Certified Property Manager) – Institute of Real Estate Management (IREM).
• ARM (Accredited Residential Manager).
• CAM (Certified Apartment Manager) – National Apartment Association (NAA).
• Real Estate License (Required in California or ability to obtain one within 6 months of hire).

4. Technical Skills:

• Property Management Software: Experience with Yardi, AppFolio, or similar platforms.
• Financial Acumen: Strong budgeting, forecasting, and rent roll analysis skills.
• Legal & Compliance Knowledge: Working knowledge of California landlord-tenant laws, Fair Housing regulations, rent control policies, ADA compliance, and affordable housing programs (LIHTC, Section 8, HUD).

5. Leadership & Team Management:

• Experience leading on-site managers, leasing teams, and maintenance staff across multiple properties.
• Ability to train, mentor, and evaluate performance effectively.

6. Tenant & Owner Relations:

• Strong ability to negotiate leases, handle tenant disputes, and foster positive relationships with residents and commercial tenants.
• Proven success in building trust and communication with property owners and investors.

7. Project & Maintenance Oversight:

• Experience overseeing capital improvements, vendor contracts, and routine maintenance schedules.
• Ability to conduct property inspections and ensure building code compliance.

8. Transportation & Availability:

• Must have a valid driver’s license, reliable transportation, and the ability to travel regularly to properties within the region.
• Available to handle emergencies, after-hours calls, and urgent tenant issues as needed.

Preferred Qualifications:

9. Industry Experience:

• Experience working with institutional investors, REITs, or affordable housing authorities  (e.g., SFHA, HACLA, HUD, LIHTC properties).
• Experience managing Class A/B/C multifamily, commercial retail, office spaces, and industrial assets.
• Experience in Affordable Housing property management is a plus.

10.. Advanced Certifications (Highly Preferred):

• BOMA RPA (Real Property Administrator) – Ideal for candidates managing commercial/industrial properties.
• HCCP (Housing Credit Certified Professional) – For candidates managing affordable housing and LIHTC properties.
• RAM (Registered in Apartment Management) – A plus for multi-family property management.

11. Technology & Process Improvement:

• Experience implementing new technology, automation tools, or operational efficiencies in property management.
• Strong ability to analyze market trends and suggest innovative solutions for tenant retention and revenue growth.

Key Competencies & Soft Skills:

Leadership & Team Development: Ability to motivate, mentor, and hold teams accountable to performance goals.
Strategic Thinking & Problem-Solving: Ability to identify property inefficiencies and implement creative solutions.
Negotiation & Conflict Resolution: Skilled at handling tenant disputes, lease negotiations, and vendor contracts.
Time Management & Multitasking: Ability to prioritize tasks effectively across multiple properties.
Communication & Relationship Management: 

• Strong written and verbal communication skills for interacting with tenants, owners, and vendors. 
• Ability to write detailed financial reports and present findings to stakeholders.

Work Environment & Physical Demands:

• Hybrid role with regular on-site property visits.
• Ability to work in fast-paced environments and handle multiple deadlines.
• Must be comfortable walking properties, conducting site inspections, and occasionally lifting materials up to 25 lbs.