Security Control Room Officer (Full-Time)

Description

Reports to: Security Manager

Department: Security

Classification: Full-Time, Hourly, Non-Exempt

Payrate: $17.00/hour

Schedule of Work: 2nd and 3rd Shift (3pm-11pm, 11pm-7am), 35 hours/week

DMA Mission: The Dallas Museum of Art is a space of wonder and discovery where art comes alive.

The DMA will: 

• Place art and our diverse communities at the center around which all activities radiate.
• Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
• Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.

Scope of the Position:

The Security Control Room Officer’s focus is to do all in their power to ensure that all people and all assets of the Dallas Museum of Art are kept safe and secured. The Security Control Room Officer uses closed-circuit television and a two-way radio system to observe and communicate activity inside the Museum and limited property surrounding the building. The Security Control Room Officer responds according to the DMA Standard of Operation (SOP) to all emergency situations; monitoring all building entrances, with special focus on staff and visitors, as well as contractor or vendor entrances in restricted areas. Frequent foot patrols are required, which include stairwells.
 

Work Schedule:

This position requires availability for the 1st shift (7am-3pm). Shifts may vary depending on operational needs of the museum, including weekdays, weekends, and potentially holidays. This position requires a commitment of working approximately 35 hours per week.

Essential Functions: 

• Monitors the security access control system.
• Work to ensure that all staff and visitors are registered properly before entering secured areas of the Museum.
• Provide lock and unlock services, per Standard Operating Procedures.
• Monitors and responds to fire alarms.
• Responds to medical emergencies. 
• Renders First Aid or CPR if necessary.
• Contacts outside medical units/ambulances as necessary for medical/evacuation needs.
• Prepares immediately, distributes and files Incident Reports in a timely manner for all visitor or staff accidents/medical emergencies, security breaches, damages to works of art or other notable incidents.
• Secures/locks and monitors all entrance/exit doors outside of regular business hours. 
• Unlocks appropriate all entrance/exit doors outside of regular business hours for authorized staff.
• Leads and directs all DMA fire and safety policies and procedures.
• Patrols DMA building, parking lot, and underground parking garage.
• Responds to parking violations and staff/visitor safety issues.
• Responds to all emergencies/alarms on all exit and stairwells.
• Steps in for gallery attendants when confronted with unruly guests when requested.
• Must be able to execute written daily activity and incident reports.

Requirements

Education, Certification, and Experience 

• High School Diploma or GED required.
• One (1) year previous experience in security role required, museum experience preferred.
• Must have Department of Public Safety Levels 1 or 2 licensing.
• CPR and First Aid certification is preferred.

Knowledge, Skills, and Abilities

• Working knowledge of the job/role of a Security Officer (i.e. observe and report). 
• Understands the basic principles of emergency response. 
• Ability to become knowledgeable on DMA emergency response plans, evacuation routes, etc.
• Be able to walk and climb stairs and stand for long periods of time. 
• Ability to lift fifty (50) lbs. and willingness to demonstrate if asked. 
• Normal hearing ranges with/without corrective hearing aids (radios and ear fobs).
• Good verbal and written communication skills. 
• Ability to communicate in English, fluency in Spanish desirable. 
• Must pass background checks and other pre-employment physical tests. 
• Must be willing to work occasional overtime, and have an adjustable schedule. 
• Must be willing to work with other guards and follow the chain of command. 

Our Core Values 

• Act with Integrity: We are honest and ethical. 
• Build Inclusivity: We create spaces where everyone can feel like they belong. 
• Communicate Respectfully: We listen intentionally and advocate for diverse perspectives. 
• Embrace and Drive Change: We are innovative, creative, and solutions driven. 
• Foster Connections: We collaborate around shared goals. 
• Maintain Balance: We encourage ourselves and each other to reflect and recharge. 
• Remain Curious: We pursue personal and professional learning. 

Equity, Diversity, and Inclusion

The Dallas Museum of Art fosters equity, celebrates diversity, and supports inclusion. We acknowledge that diverse backgrounds and voices of visitors, volunteers, trustees, staff, and communities represented in the collection make us stronger and better equipped to make positive impacts locally, nationally, and internationally.

Equity 

Society’s historical legacies and systemic barriers have created disparities in the communities we serve. Knowing this, we strive to expand and enhance arts opportunities for all.

Diversity 

Many factors—including but not limited to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, veteran status, disability, genetics, economic backgrounds, and experiences—make individuals and groups unique. Our goal is to ensure visitors, volunteers, trustees, staff, and collections reflect this diversity.

Inclusion 

We commit to listening to and learning from diverse voices and perspectives. We create a vibrant and accessible social space that encourages dialogue and the exchange of ideas through arts and culture.

EOE 

The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.