Senior Director of Family Services

Description

JOB TITLE:  Senior Director of Family Services

FLSA Status:  Exempt 

Reports To:  Chief Program Officer

Grade/Level:  Focus Area Lead 

Amount of Travel Required:  up to 50% of travel time expected 

Job Type:  Full-Time 

Positions Supervised:  Directors, Managers, and Coordinators in Family Services, Designated Interns

Work Schedule:  Monday–Friday, 8:30a–5:00p, flexible as needed, may include evenings and weekends

Position Summary

The Senior Director of Family Services serves as the steward of the Family focus area within FIVE18. This role is responsible for designing, overseeing, and continuously improving the systems, coordination, and partnerships that ensure families experience FIVE18 as accessible, aligned, culturally responsive, trauma-informed, and resilience-building. The Senior Director provides strategic leadership for the full Family Services infrastructure — including intake, engagement, service coordination, regulatory alignment, and internal systems integration — ensuring clarity, consistency, and fidelity to approved evidence-based models.

Leading through systems, managers, and cross-department collaboration, the Senior Director equips Family Services leadership to deliver high-quality programming aligned with FIVE18’s mission, vision, and strategic priorities. This position requires strong systems thinking and relational leadership, operationalizing organizational strategy through effective system design, measurable accountability, and continuous improvement.

The Family focus area encompasses both Family Care and Fatherhood initiatives. The Senior Director ensures that father engagement and father-inclusive practices are intentionally embedded across service design, intake pathways, engagement strategies, and organizational culture. This leader champions a father-friendly posture while thoughtfully balancing the roles and related needs of caregivers across diverse family systems, ensuring that programmatic decisions, infrastructure design, and strategic planning consistently reflect that integrated and equitable approach.

Essential Functions

I. Shared Senior Director Essential Functions

1. Focus Area Stewardship & Alignment

• Serve as the steward of a designated focus area within the FIVE18 logic model.
• Develop and lead implementation plans aligned with mission, vision, and organization-wide priorities.
• Co-build strategy with executive leadership; do not operate independently of mission-wide direction.
• Ensure pacing and sequencing within the focus area align with overall organizational capacity.

2. Whole-Ministry Mindset Collaboration

• Function as a peer cohort committed to shared leadership rather than siloed excellence.
• Lead with a whole-ministry mindset, contributing beyond one’s own focus area.
• Participate in cross-focus planning rhythms to ensure mission-wide alignment.
• Surface trade-offs early and bring solution-ready proposals forward.

3. Budget & Resource Stewardship

• Develop and manage focus-area budgets responsibly.
• Align financial decisions with mission priorities and long-term sustainability.
• Steward donor-funded resources with clarity, integrity, and transparency.

4. Team Leadership & Culture Formation

• Supervise and develop directors/managers/coordinators within the focus area. 
• Build leadership bench strength and succession pathways.
• Reinforce Christ-centered compassion, evidence-based impact, and team-driven excellence.
• Model collaborative posture and high-feedback culture.

5. Data & Impact Accountability

• Define measurable outputs and outcomes for the focus area.
• Partner with evaluation leadership to ensure consistent metrics across focus areas.
• Contribute to organization-wide reporting and dashboard rhythms.
• Ensure impact storytelling reflects measurable reality.

6. Public Ambassadorship

• Represent FIVE18 confidently in community, church, and donor settings.
• Speak with mission-wide awareness, not only focus-area advocacy.
• Articulate how all focus areas work together to advance prevention and reconciliation.
• Support capital campaign and Vision30 messaging as appropriate.

7. Operational Partnership

• Engage Operations early in initiative design and implementation.
• Clarify decision rights and sequencing before commitments are made.
• Strengthen trust between programmatic and operational teams.

II. Family Focus Area–Specific Responsibilities

1. Provide strategic oversight and directional authority for the full Family Services system, including intake, referral pathways, engagement practices, service coordination, internal communication, and cross-focus integration.

2. Design, document, refine, and maintain policies, procedures, and workflows that ensure clarity, regulatory compliance, evidence-based fidelity, and trauma-informed practice across all Family Services.

3. Oversee licensing, accreditation, and credentialing requirements for Family programming, ensuring ongoing compliance and continuous readiness for review.

4. Ensure fidelity to FIVE18-approved evidence-based models, including the Teaching Family Model and other designated frameworks, across all Family Services.

5. Lead system-level oversight of family entry and service flow to ensure families experience a welcoming, coordinated, and seamless pathway across supports without duplication, fragmentation, or unnecessary barriers.

6. Identify and address systemic obstacles that impede family access, engagement, or progress, implementing structural improvements as needed.

7. Equip and support infrastructure leaders to lead their teams with clarity, accountability, and alignment to strategic priorities.

8. Integrate Fatherhood programming strategically within the Family focus area, ensuring father engagement practices are embedded across intake, case planning, system design, and organizational culture.

9. Partner with Donor Engagement to align grant strategy, funding pursuits, and reporting with actual service capacity and system design.

10. Partner with Marketing to ensure Family and Fatherhood messaging accurately reflects program capacity, outcomes, and strategic priorities.

11. Use evaluation data, consultation insights, service trends, and consumer feedback to inform continuous improvement, strengthen measurable outcomes, and guide strategic adjustments.

12. Cultivate and maintain strategic community relationships that support family resilience, father engagement, and prevention-focused collaboration.

Reasonable Accommodations Statement  To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.  

Key Deliverables

Shared Senior Director Deliverables:

• Annual focus-area implementation plan aligned with executive priorities and mission-wide direction
• Quarterly objectives with measurable indicators that demonstrate progress toward focus-area alignment
• Development and achievement of approved budget performance targets, with regular financial reporting reflecting responsible resource stewardship
• Cross–focus area collaboration summary highlighting shared leadership and integration efforts
• Leadership development plan for direct reports within the focus area
• Contribution to FIVE18 and Vision30 metrics and narrative, demonstrating how the focus area advances prevention and reconciliation
• At least one consistent public-facing engagement rhythm (as appropriate to the focus area), reflecting ambassadorship and whole-ministry awareness
• Provision of focus-area perspective and strategic insight within Ministry Council and executive discernment spaces, ensuring alignment between operational leadership and mission-wide formation.

Family Focus Area-Specific Deliverables

• A coordinated, scalable, resilient, and regulation-ready Family Services system with aligned intake, engagement, and service pathways.
• Demonstrated fidelity to approved evidence-based and trauma-informed models across all Family Services. 
• Integrated Fatherhood strategy evidenced by measurable father engagement and participation across services. 
• Regular, accurate reporting of Family and Fatherhood outputs, outcomes, and system trends - with clear dissemination to the Chief Program Officer and designated external partners to support transparency, accountability, and shared learning.
• A responsive internal training and development rhythm that equips Family and Fatherhood staff to deliver services with fidelity to approved models.
• Strong cross-focus integration that ensures families experience coordinated and complementary services. 
• Growth in community awareness and positive reputation of FIVE18 Family and Fatherhood services aligned with actual capacity and professional standards.

Requirements

POSITION QUALIFICATIONS

SKILLS & ABILITIES

Education: Bachelor’s degree required; Master’s degree in social work, public health, counseling, family systems, nonprofit leadership, or related field preferred.

Experience: Minimum 3 years of progressively responsible leadership experience in family services, child welfare, father/mother/family engagement, or related field. Experience managing service systems, supervising managers, overseeing licensing/compliance processes, and leading cross-functional collaboration preferred. Demonstrated experience developing implementation plans, managing budgets, and using data to drive improvement required.

Computer Skills: Proficiency in Microsoft and Google suites, with cloud-based collaboration tools. Experience with case management systems, data dashboards, survey platforms, and evaluation tools preferred.

Certification & Licenses: Valid driver’s license required. Professional licensure in social work or related discipline preferred where applicable.

Other Requirements: Active alignment with FIVE18’s mission, statement of faith, and core values. Ability to work occasional evenings or weekends as needed.

COMPETENCY STATEMENTS  

• Accountability - Ability to accept responsibility and account for his/her actions.  
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.  
• Communication, Oral - Ability to communicate effectively with others using the spoken word.  
• Communication, Written - Ability to communicate in writing clearly and concisely.  
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.  
• Innovative - Ability to look beyond the standard solutions.  
• Interpersonal - Ability to get along well with a variety of personalities and individuals.  
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.  
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.  
• Presentation Skills - Ability to effectively present information publicly.  
• Regulatory Compliance - Ability to interpret and operationalize licensing and accreditation standards.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.  
• Strategic Planning - Ability to develop a vision for the future and create a culture in which the long range goals can be achieved.  
• Systems Thinking - Ability to design and refine complex service systems with clarity and alignment.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.  
• Trauma-Informed Leadership - Ability to model and embed trauma-informed and culturally responsive practices across services.

PHYSICAL DEMANDS:  

N (Not Applicable)  Activity is not applicable to this position. 

O (Occasionally)  Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) 

F (Frequently) - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) 

C (Constantly) - Position requires this activity more than 66% of the time (5.5+ hrs/day)

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Stand:  F    Walk: F   Sit:  F

Manually Manipulate  F  Reach Outward   O  Reach Above Shoulder  O

Climb O    Crawl N   Squat or Kneel  O

Bend O    Grasp  O   Speak  F

Vision (Near, Distance, Color, Peripheral, Depth) 

Sense of Sound – sufficient for active listening for communication 

Sense of Smell 

Sense of Taste 

Sense of Touch 

Sense of Balance 

WORK ENVIRONMENT:  

Office environment in a controlled atmosphere building. Occasional travel to and meet in spaces of community organizations, including nonprofits, agencies, schools, and churches.