Systems and Benefits Coordinator

Description

Job Title - Systems and Benefits Coordinator

Location - Burien

Compensation -  $82,500 – $96,500

Schedule - 8 am - 5 pm

The posted salary range reflects the full compensation band for this position. Starting pay for new hires is typically established near the base of the range. Employees may also be eligible for an additional $1,000 for qualifying bilingual or multilingual language proficiency and/or $1,000 for qualifying advanced educational credentials. 

Working at Evergreen Treatment Services makes a big difference in our community! 

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values.
• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.
• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization’s essential work. 

REACH Mission and Values 

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives. 

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals’ lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren’t just surviving, but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions. 

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply. 

This dynamic position plays an important role in helping ETS accomplish our mission!

Job Summary: 

• Serves as the subject matter expert on public benefits, supporting REACH staff by providing guidance, training, and problem-solving to help clients enroll in and maintain access to entitlements; may also provide direct client assistance and field-based support to individuals navigating complex benefits systems.
• Collaborates with community partners to strengthen benefits access, identifies systemic barriers impacting people experiencing homelessness, and advocates for policy and process improvements that reduce inequities and expand access to essential resources.

 What you contribute to this role – Responsibilities:

• Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness. 
• Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.

Benefits Expertise, Training & Staff Support (30%)

• Serve as the REACH subject matter expert on public benefits, providing training, technical assistance, and case consultation to staff navigating complex systems (e.g., SSI, ABD, HEN, EBT, Medicaid, housing and treatment access).
• Build staff capacity to troubleshoot challenging cases and improve client outcomes through education, guidance, and coordination across REACH teams.

Direct Client Support & Care Coordination (25%)

• Partner with Care Managers to provide client-centered, field-based support, helping individuals access and maintain benefits, protective payeeships, employment, and education opportunities.
• Use a harm-reduction, strengths-based approach to support client stability and engagement across systems of care.
• Systems Advocacy, Data Tracking & Community Collaboration (25%)
• Identify systemic barriers to benefits access, track trends and gaps, and use data and client input to inform advocacy for more equitable and accessible systems.
• Collaborate with government entities, community partners, and stakeholders to strengthen coordination and improve system-wide responses for people experiencing homelessness.

Documentation, Coordination & Program Participation (20%)

• Maintain accurate client records, track services, and complete required documentation and reporting in alignment with agency and contract standards.
• Participate in team meetings, cross-site coordination, and organizational initiatives focused on advancing equity, dismantling systemic barriers, and improving service delivery.
• General Requirements:
• Provide services consistent with ETS/REACH policies, procedures, and values. 
• Local travel on behalf of the Agency is a job requirement
• Additional duties as assigned.

Requirements

What you bring to this role – Qualifications:

• Education and/or Relevant and Lived Experience (if applicable):  
• High School Diploma or GED required. Additional education preferred. Lived experience may substitute for some educational requirements if relevant project management and/or effective team building experience is demonstrated.
• Four years minimum experience providing outreach to people who use drugs and are living unsheltered. Demonstrated understanding of addiction and harm reduction practices required. Experience providing case management services to individuals experiencing homelessness and behavioral health conditions preferred. Experience working with people in the drug and sex trade, people experiencing high mental health needs, and experience navigating shelter and service options for people who have limited services that fit their needs.
• Knowledge and Skills:
• An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
• Understanding and experience working with people who use drugs, have high mental health needs, engage in the sex trade, and/or the impact of chronic homelessness on health and behaviors.
• Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
• Ability to prioritize workload and daily activities and complete tasks in a timely and efficient manner.
• Dependable, able to work under pressure; receptive to change, willingness to learn, cooperative approach to problem-solving.
• Must be able to pass a Washington State Patrol criminal background check
• Excellent customer service skills and attention to detail
• Strong interpersonal skills and verbal/ written communication skills.     
• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
• Flexible team player, with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries, resolve conflict and de-escalate issues.
• Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
• Ability to write case file notes, uncomplicated reports, instructions and procedures.
• Ability to present information effectively and respond to questions from participants, staff, collaborative partners and the general public.
• Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
• Basic math skills.

Additional Essential Information:

Physical Conditions and Requirements:

• The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.
• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
• Valid Driver’s License and acceptable driving record required. 

Equipment Used:

• Computer, photocopier, fax machine, cell phone, and possible use of the program vehicle (valid Driver’s License and acceptable driving record required).

Inclusivity and Reasonable Accommodation:

• Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.
• ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.

Check Out ETS’ Excellent Benefits - Part of Your Total Rewards Package in this Role!

Key Benefits:

· Medical and Dental benefits, as well as voluntary Vision benefits.

· 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.

· Basic Life/ADD/FSA tax saving accounts for health and dependent care.

· Employee Assistance Program (EAP), voluntary long-term disability coverage.

· Vacation (2 weeks/year, access at 6 months), Sick leave (24 days/year, access at 30 days).

· Mental health leave (12 days/year, access at 30 days).

· Holidays (12 days/year) and one Floating Holiday per year.