Packout Technician

Description

About Us

American Packout of Houston, LLC is a contents restoration and packout services company specializing in residential and commercial losses caused by water, fire, mold, and other disasters. We work closely with mitigation and reconstruction teams, insurance carriers, and property managers to provide professional, efficient, and well-documented contents restoration services.

Position Summary

The Packout Project Manager / Field Foreman is responsible for managing and executing all residential and commercial packout services from start to finish. This role is hands-on and labor-intensive, requiring active participation in packing, moving, lifting, loading, and unloading customer contents while leading a team of packout technicians in the field.

This is not a supervisory-only role. The Packout Project Manager / Field Foreman is expected to work in the field daily and lead by example while managing job execution, documentation, and crew performance.

Key Responsibilities

Project Execution & Field Leadership

• Manage and execute packout projects from initial loss through packback
   
• Actively perform packouts, packing, moving, loading, and unloading alongside the crew
   
• Lead and direct packout technicians on site to ensure productivity and quality
   
• Meet with customers and adjusters to explain the packout process and set expectations
   
• Secure job approvals and maintain professional on-site presence
   

Contents Handling & Operations

• Oversee inventorying, packing, labeling, and protection of customer contents
   
• Coordinate transportation, off-site storage, and delivery logistics
   
• Manage storage facilities and organize contents for efficient pack-back
   
• Plan and execute pack-backs upon completion of mitigation or reconstruction
   

Documentation & Insurance Support

• Ensure proper documentation and photo standards for insurance claims
   
• Maintain accurate, organized, and complete job files
   
• Track labor, storage, and job costs accurately
   
• Prepare and support invoicing to insurance carriers and clients
   

Materials, Safety & Standards

• Order, stage, and manage materials and supplies for each job
   
• Ensure all packout work is performed safely, efficiently, and in accordance with company standards
   
• Enforce safety protocols and proper lifting and handling techniques
   

Coordination & Communication

• Communicate regularly with mitigation and reconstruction teams
   
• Provide clear direction to field crews and resolve job-site issues promptly
   
• Maintain strong customer service and professionalism on every job
   

Qualifications

• 2+ years of experience in packout, contents restoration, or related field leadership role
   
• Proven ability to lead field crews in hands-on production environments
   
• Strong working knowledge of packout and contents restoration processes
   
• Strong organizational and documentation skills
   
• Ability to manage multiple jobs simultaneously
   
• Valid driver’s license with clean driving record
   
• Strong communication, leadership, and customer service skills
   

Physical & Work Requirements

• Ability to lift and carry up to 75 lbs regularly
   
• Ability to stand, bend, climb, and work in residential and commercial environments
   
• Ability to perform repetitive lifting, carrying, and loading activities
   
• Comfortable working in varying weather and job site conditions
   

Benefits

• Competitive compensation based on experience
   
• Medical, dental, and vision insurance
   
• Paid time off and holidays
   
• Growth opportunities within a growing national organization
   

Equal Employment Opportunity

American Packout of Houston, LLC is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

ADA Statement

Applicants must be able to perform the essential functions of this position with or without reasonable accommodation.