Director Practice Operations (LCMC Ruidoso)

Location Address:

Summary:

Job Description:

Operational Leadership & Performance Management

• Provide leadership and oversight for assigned ambulatory practices and service lines.

• Establish operational strategies that align with organizational priorities and growth objectives.

• Drive performance across key operational metrics including access, provider utilization, productivity, patient throughput, and service levels.

• Develop operational action plans that improve efficiency, capacity, and patient outcomes.

• Create accountability structures that support performance excellence across all sites.

Physician & Provider Partnership

• Serve as a strategic business partner to physicians, advanced practice providers, and medical leadership.

• Collaborate with clinical leaders to optimize provider productivity, panel management, scheduling templates, and access strategies.

• Support physician engagement, provider satisfaction, and workforce retention efforts.

• Facilitate alignment between operational priorities and clinical goals.

• Foster a collaborative, physician-friendly culture focused on delivering exceptional care.

Financial Stewardship

• Lead development and execution of annual operating plans and budgets.

• Manage financial performance across assigned practices, including revenue, expenses, productivity, and operating margin.

• Monitor key financial indicators and implement strategies that improve fiscal performance.

• Identify opportunities for growth, operational efficiency, and resource optimization.

• Support business planning and evaluation of new services, programs, and growth opportunities.

Access, Growth & Consumer Experience

• Lead initiatives that improve patient access, scheduling efficiency, and capacity management.

• Develop strategies that enhance patient acquisition, retention, and loyalty.

• Improve consumer experience through service excellence and operational innovation.

• Monitor patient satisfaction metrics and implement improvements that enhance care delivery.

• Partner with marketing and business development teams to support growth initiatives.

Quality, Safety & Regulatory Excellence

• Ensure compliance with organizational policies, accreditation standards, and regulatory requirements.

• Support quality improvement and patient safety initiatives across ambulatory operations.

• Utilize data and performance metrics to improve quality outcomes and operational effectiveness.

• Foster a culture of continuous improvement and accountability.

• Partner with quality and clinical teams to monitor performance against organizational goals.

Workforce Leadership & Culture

• Lead, coach, and develop practice managers and operational leaders.

• Build high-performing teams focused on accountability, engagement, and service excellence.

• Support workforce planning, succession planning, and talent development initiatives.

• Promote a culture aligned with Presbyterian values and leadership expectations.

• Implement strategies that improve employee engagement, retention, and professional growth.

Strategic Planning & Transformation

• Lead strategic and tactical planning initiatives for assigned practices.

• Identify opportunities to improve workflows, leverage technology, and enhance operational performance.

• Drive change management efforts related to new programs, services, and organizational initiatives.

• Partner with enterprise leaders to implement ambulatory transformation strategies.

• Evaluate emerging healthcare trends and recommend innovative approaches to care delivery.

Data Analytics & Performance Improvement

• Utilize operational, clinical, financial, and patient experience data to drive decision-making.

• Develop performance dashboards and reporting mechanisms for leaders and providers.

• Monitor KPIs and establish action plans to address performance gaps.

• Lead continuous improvement initiatives using data-driven methodologies.

• Benchmark performance against industry standards and best practices.

Success Measures

Within the first 12–24 months, the Director will be expected to:

• Improve patient access and reduce appointment wait times across assigned practices.

• Achieve targeted provider productivity and panel management goals.

• Improve patient satisfaction and consumer experience metrics.

• Enhance financial performance through operational efficiency, growth, and expense management.

• Strengthen physician, APP, and employee engagement scores.

• Reduce operational variation and standardize best practices across practices.

• Successfully implement strategic growth and operational transformation initiatives.

• Improve quality, safety, and regulatory performance metrics.

• Establish a data-driven culture that supports accountability and continuous improvement.

• Build high-performing operational teams capable of sustaining long-term success.

Additional Job Description:

Education

Required

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field.

Preferred

• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health, or related discipline.

Experience

Required

• 7–10 years of progressive healthcare leadership experience.

• Minimum of 5 years leading ambulatory, physician practice, medical group, or outpatient operations.

• Demonstrated experience managing multiple practices, service lines, or operational departments.

• Experience leading operational, financial, workforce, and patient experience improvement initiatives.

• Strong understanding of ambulatory operations, practice management, access management, and provider productivity.

Benefits
Benefits are effective day-one (for .45 FTE and above) and include:

• Competitive salaries
• Full medical, dental and vision insurance
• Flexible spending accounts (FSAs)
• Free wellness programs
• Paid time off (PTO)
• Retirement plans, including matching employer contributions
•  Continuing education and career development opportunities
• Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
 
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
 
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
 
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
 
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
 
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.