Project Manager - Tenant Services

Description

About Trademark Property Company

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties.

We aren’t just about square footage or leasing rates. We are in the business of placemaking and turning ordinary spaces into community hubs—places where people want to be, connect, and experience something special.

Our business is focused on adding value to assets, but our passion is adding value to communities. We don’t just manage properties; we curate experiences. If you want a career that is as dynamic and vibrant as the places we create, you’re looking in the right place.

We aim for our culture to truly reflect our purpose and guiding principles. Our Purpose is to be extraordinary stewards, enhance communities and enrich lives. Our guiding principles:

• Have Vision
• Engage People
• Make a Difference
• Create Value
• Build Partnerships

Do you like what you’re reading? Nice, but enough about us, let’s talk about you. Are You…

• Passionate: You thrive on creating value for everyone involved, from the stakeholders to the Sunday afternoon shoppers.
• A Partner: You cultivate relationships based on integrity and respect because you know we succeed together.
• Growth-Minded: You see challenges as opportunities to evolve and failure as data for improvement.

The Opportunity

We are seeking a Tenant Delivery Manager to serve as the primary owner for the successful delivery of tenant spaces from lease execution through tenant opening across Trademark’s owned and managed retail and mixed-use property portfolio. Reporting directly to the Director, Tenant Services, this position transforms lease obligations into an executable delivery strategy by aligning people, processes, and project milestones.

Acting as the central point of coordination among Ownership, Leasing, Development, Property Management, Asset Management, and Tenants, you will proactively manage risk, facilitate informed decision-making, and drive successful store openings. While collaborating with internal teams when project interfaces exist, this role remains dedicated to tenant delivery activities and risk management. Regular travel to properties is required.

What You’ll Do

1. LOI & Lease Negotiations

• Lease & Workletter Review: Review LOIs, leases, and workletters to identify delivery obligations, Landlord/Tenant responsibilities, signage requirements, Tenant Allowances, and critical lease milestones.
• Constructability & Terms: Coordinate with appropriate stakeholders during lease negotiations to identify potential constructability issues and clarify Landlord delivery obligations.
• Notices & Schedules: Issue tenant delivery letters, issue required lease notices, establish tenant delivery schedules, and closely monitor key lease milestones.

2. Tenant Design Coordination

• Criteria Distribution: Distribute Tenant Design Criteria and essential construction information to Tenants and design consultants.
• Plan Review & Compliance: Coordinate the Tenant plan review process, verify compliance with Design Criteria, and track architectural, engineering, signage, and specialty consultant approvals.
• Cross-Team Facilitation: Coordinate internal review comments and facilitate timely resolution with tenants and design consultants.
• Pre-Construction Requirements: Ensure required permits, insurance, deposits, and necessary approvals are received prior to the start of construction.

3. Space Turnover & Tenant Delivery

• Turnover Verification: Verify that Landlord delivery obligations are satisfied in accordance with the lease prior to tenant turnover.
• On-Site Coordination: Conduct pre-construction meetings alongside property operations and monitor tenant construction progress against approved schedules to mitigate opening risks.
• Opening & Punch List Support: Support the certificate of occupancy and store opening process, manage punch list completion between Landlord, tenant, and contractors, and provide formal turnover paperwork to Property Operations.

4. Financial Administration

• Tenant Improvement Allowances: Process Tenant Improvement Allowance documentation and reimbursement requests.
• Compliance & Processing: Verify financial requests comply with lease requirements and coordinate seamless payment processing while maintaining accurate documentation.

5. Departmental Reporting & Communication

• Central Contact: Serve as the primary point of contact for tenant delivery from lease execution through grand opening.
• Risk Management: Identify project risks early, communicate potential impacts, and implement mitigation strategies to maintain target opening dates.
• Dashboard & KPI Tracking: Maintain project schedules, dashboards, KPI reporting, and documentation within the department's operating platform.
• Cross-Functional Collaboration: Facilitate cross-functional decision-making, maintain ongoing communication with ownership, and actively participate in leasing and portfolio update meetings.

Requirements

What You Bring to the Table

Education & Experience

• Academic Background: Bachelor’s degree in a related field required.
• Industry Background: 5+ years of progressively responsible experience in Tenant Coordination, retail development, store development, lease administration, commercial real estate project coordination, or retail property management.
• Retail Focus: Experience supporting retail, mixed-use, shopping center, or commercial tenants from lease execution through construction and opening is strongly preferred.

Core Professional Skills

• Lease & Plan Interpretation: Demonstrated ability to interpret lease terms, construction exhibits, workletters, schedules, design documents, construction plans, and general building/ADA codes.
• Stakeholder Influence: Proven ability to influence project outcomes and drive results across multiple stakeholders without direct supervisory authority.
• Communication & Problem Solving: Strong interpersonal, problem-solving, and written/oral communication skills with a high degree of integrity, reliability, and work ethic.
• Technical Mastery: Experience using project management, document management, CRM, and collaboration tools (e.g., Bluebeam, Microsoft Office, Salesforce, Procore, or similar platforms).

Oh, You Want the Perks?

We offer a competitive compensation and benefits package designed to support your health, financial security, and work-life balance.

• Medical, Dental, & Vision: Coverage through United Healthcare
• Disability & Life Insurance: Employer-paid short-term/long-term disability and life & AD&D insurance.
• Paid Leave: Up to 4 weeks of paid maternity leave and 2 weeks of paid paternity leave.
• 401(k): With a company match of 50% on the first 5% of your contributions.
• Paid Time Off (PTO): 15 days of PTO accrued starting from your first full pay period.
• Paid Holidays: 10 paid holidays per year, plus a paid birthday holiday and 2 paid volunteer days.
• Additional Company-Paid Benefits: Access to HealthJoy for telehealth and advocacy services, and Rocket Lawyer for legal services.

Does this sound like a place you’d want to work? If so, we invite you to apply!