Protective Services Officer Unarmed - Security - St. Charles Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

Primary Function/General Purpose of Position  

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted. Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.

Essential Job Functions

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.
• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Documents all duties performed to include completion of daily activity logs and incident reports. 
• Demonstrates understanding of emergency procedures, alarm response, evacuation and internal and external disaster plans.
• Responds to emergency situations and hospital alarms as designated.
• Protective Services Officer Unarmed - St. Charles HospitalJob Summary: The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted. Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance.   Essential Functions: 
  • Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.   
  • Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.   
  • Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.   
  • Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.   
  • Intervenes in patient, visitor and/or staff confrontations as appropriate.   
  • Documents all duties performed to include completion of daily activity logs and incident reports.    

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.  

Education: 

• High school diploma or GED (required)   

• Vocational/Technical Degree (preferred)   

Required Licensing & Certifications: 

• Valid driver’s license (required)
• BLS Basic Life Support – American Heart Association (required within 6 months of hire)
• RSFH Specific - RSFH Specific: Must meet South Carolina Law Enforcement Division (www.SLED.SC.gov) licensure requirements (armed – Taser) within 6 months of hire and complete TASER Training certification within 60 days, in accordance with SLED guidelines and maintained thereafter.

Experience: 

• 1-2 years of security, law enforcement, or military experience (preferred)   

Skills & Abilities: 

Hard/Tech/Clinical Skills:  

• ​Basic skills using Microsoft Word   

• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.  

• Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.  

Soft/Interpersonal Skills:  

• Effective Communication, Active Listening, Empathy, Conflict Resolution  

Training: 

• Non-Violent Crisis Intervention Training (Required within 6 months of hire)   

• Remain on assigned post and complete all post specific duties. Ensures that post and patrol vehicles remain clean, neat and free of all non-work-related material.
• Follows organizational policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Maintains and presents self in professional manner at all times when on duty.
• Maintain proficiency and standards with all issued equipment.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Valid driver’s license (required)

BLS Basic Life Support – American Heart Association (required within 6 months of hire)

RSFH Specific - RSFH Specific: Must meet South Carolina Law Enforcement Division (www.SLED.SC.gov) licensure requirements (armed – Taser) within 6 months of hire and complete TASER Training certification within 60 days, in accordance with SLED guidelines and maintained thereafter.

Education

High school diploma or GED (required)

Vocational/Technical Degree (preferred)

Work Experience

1-2 years of security, law enforcement, or miliary experience (preferred)

Training

Non-Violent Crisis Intervention Training (Required within 6 months of hire)

Language

N/A

Skills

Hard/Tech/Clinical Skills:

​Basic skills using Microsoft Word

Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies.

Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement.

Soft/Interpersonal Skills:

Effective Communication, Active Listening, Empathy, Conflict Resolution

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.