Shift Lead

Description

Pay: $16–$18 per hour (DOE)

Are you a natural leader who thrives in a fast-paced environment and loves working with people? We’re looking for a motivated 

Shift Lead to help guide our team, deliver exceptional guest experiences, and ensure every shift runs smoothly.

As a Shift Lead, you’ll play a key hands-on role in daily operations—supervising, supporting, and training team members while upholding our high standards for food quality, safety, and service. This position is perfect for someone who enjoys leading by example, staying organized, and keeping energy high during busy shifts.

What You’ll Do

• Lead and organize daily shift operations 
• Create and manage shift schedules 
• Assign duties based on team members’ roles and strengths 
• Train and coach new and existing FOH/BOH team members 
• Ensure all food is prepared, cooked, and served according to recipes and quality standards 
• Maintain food safety, cleanliness, and health compliance (HAACP, Steritech)
• Open and close the restaurant as needed 
• Balance cash drawers and prepare deposits
• Handle guest concerns with professionalism and positivity
• Support catering operations (delivery schedules, event details, team communication, accuracy)
• Monitor guest experience standards (Greet, Verify, Thank, WOW moments, alerts) 
• Oversee facilities duties and cleanliness, including equipment tracking and follow-up
• Support orientation and ongoing team development
• Step in wherever needed to keep operations running smoothly

What We’re Looking For

• Strong organizational and leadership skills
• Ability to multitask and stay calm in a fast-paced environment
• A team-first attitude with excellent communication skills
• Commitment to food safety, quality, and outstanding guest service
• Reliability and flexibility with scheduling 

If you’re ready to take the next step in your leadership journey and make a real impact each shift, we’d love to meet you!

Requirements

WORKING REQUIREMENTS/CONDITIONS

Education/Certification:

• Food Handler permit.
• ServSafe Certification
• Valid Driver's License.

Experience Required:

• Proven experience as a supervisor, preferably in a fast-paced kitchen environment.
• Strong knowledge of food preparation techniques and safety standards.
• Ability to follow recipes and instructions accurately.
• Excellent time management skills and the ability to multitask in a busy kitchen.
• Strong communication skills and a team-oriented attitude.
• Minimum of 1 years of experience in a similar role

Skills/Abilities:

Ability to stand for long periods and lift heavy items (up to 50 lbs)

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Finger dexterity:

• Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. 
• Talking: 
• Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly. 
• Hearing: 
• Have adequate hearing to respond to alarms, signals, and other sounds.

Vision

• Good eyesight is crucial. Sharp near vision to read menus, orders, tickets, and small print on labels or inventory items.
• Peripheral vision to monitor surroundings, ensuring awareness of customers, coworkers, and potential hazards.
• Physical Strength: 
• Ability to stand for long periods and lift heavy items (up to 50 lbs). May need to lift or maneuver equipment, packages, or tools.

Coordination

• Hand-eye coordination to accurately handle food, drinks, utensils, and equipment, ensuring precision in tasks like plating, pouring, or cutting.
• Motor coordination to balance multiple tasks, such as maneuvering in tight spaces.
• Stamina
• Long hours of standing work can require physical endurance and the ability to maintain focus.

Mobility

• Ability to stand and walk for extended periods
• Frequent bending, stooping, and reaching to access items on shelves, counters, and storage areas.

WORKING CONDITIONS

Environment: 

• Capable of working in a hot, fast-paced kitchen environment. 
• Capable of driving. Ability to load and unload merchandise. 

MENTAL ACTIVITIES AND REQURIMENTS OF THIS POSITION

Reasoning Ability: 

• Ability to deal with a variety of variables under only limited standardization. 
• Able to interpret various instructions. 
• Mental Alertness
• Maintaining alertness and quick reflexes is crucial for safe driving.

Mathematics Ability:

Ability to perform basic math skills. 

Language Ability:

• Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. 
• Ability to prepare memos, and reports using proper punctuation, spelling, and grammar.  
• Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses. 

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included are the minimal standards required to perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.