Food Service Trainer (Lubbock, Texas)

At Toot 'n Totum, we're committed to bringing passion and customer focus to the business.

THIS POSITION IS LOCATED IN LUBBOCK, TEXAS

Summary:

The Food Service Trainer drives operational excellence across foodservice programs within Toot’n Totum convenience stores. This role is responsible for developing and coaching Food Managers and Deli Team Members to ensure consistent execution of food production, food safety, inventory control, waste management, and sales growth initiatives. The Food Service Trainer supports new store openings, prepares teams for successful day-to-day operations, and provides in-store leadership support when needed to maintain performance standards and brand consistency.

Supervisory Responsibilities:

• None

Essential Duties & Responsibilities:

• Conduct ongoing training sessions with Store Food Managers and Deli Team Members in areas including food preparation, food safety guidelines, product presentation, food service area cleanliness standards, product ordering, product date/time requirements, waste management, and product date rotation.
• Conduct regular site visits to ensure Brand Standards are met in areas of merchandising, food quality, SOP adherence, health and safety guidelines and practices, and store organization and cleanliness.
• Ensure all Food and Beverage areas within visited locations are in compliance with relevant health, safety, and hygiene regulations.
• Assist the Food Service Division Manager with the creation, presentation, implementation, and Brand Standards compliance verifcations of new and existing menu items across all areas in the Food Services Division.
• Actively engage with Guests while in locations to explain new and existing menu items with the stated goal of educating Guests on our products and driving sales growth.
• Promote a Guest-centric approach within the Food Service Division emphasizing the importance of Guest Satisfaction and Creating Experiences Worth Repeating.
• Identify training opportunities and areas for improvement within the Food Services Division by gathering feedback from Food Managers, Deli Team Members, Store Managers, and Operations District Managers.
• Monitor and evaluate the performance of Food Managers and Deli Team Members after training, providing feedback and coaching to ensure knowledge retention and skill application. Report evaluations to the relevant Store Manager, Operations District Manager, and Food Service Division Manager.
• Stay updated on industry trends and best practices in the food and beverage industry.
• Support and facilitate organizational changes, continuous improvement and communication.
• Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountabilities for all responsibilities.
• Demonstrate and embody the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possess a service mindset; strive to achieve experiences worth repeating.
• Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Perform other duties as assigned.

Required Skills & Abilities:

• Effective project management skills; experience at managing organization change to deliver planned results to all stakeholders.

• Effective critical thinking and creative problem-solving skills; strong business acumen and curiosity.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills; strong self-concept and ability to make decisions.
• Excellent organizational and time management skills; keen attention to detail.
• Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.

• Acts with integrity and professionalism.
• Experience managing others preferred but not required.

• 25% Travel is required; day travel on a regular basis, overnight travel on occasion.
• Holidays, irregular hours and weekends will be required according to the needs of the business.
• Must be able to obtain and maintain Food Handlers certification

Education & Experience:

• High School diploma or equivalent
• 2-5 years of experience in food service preferred.

Physical Requirements:Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard. Lifting Requirements: Lift/pull up to 50lbs daily and up to 100lbs on occasion.Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions, & machineryCognitive Requirements: Basic reading, writing and math skills. Basic speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions. Vision Requirements: General vision requirements in addition to close vision (<20 inches), Distance Vision (>20 feet), color vision and peripheral vision.Noise Levels: Normal (<85dB) noise levels.   Repetitive Motion(s): Regularly & repetitively use both feet and both hands.Environmental Factors: General working conditions include wet/humid/steam conditions not created by weather, slippery floors, hot grease, working with mechanical parts and machinery including machinery that contains moving parts, toxic/caustic chemicals, concentrated soaps & cleaning solutions, asbestos exposure, outdoor weather conditions, extreme heat/cold, confined areas, pressurized equipment, Oxygen/Acetylene, Cylinders, CO2 Cylinders, electrical equipment, vibration, possible flying debris, flashing/strobing lighting and work around vehicles in motion.

Toot'n Totum and its affiliated companies provides a drug-free workplace.

Toot'n Totum and its affiliated companies are an equal opportunity employer (Minority/Female/Disabled/Veteran). Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.