Insurance Program Administrator

Job Description:

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.

With over 340 communities across 25 states, we are the nation’s largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.   

PURPOSE          

In this full-time, in-office role, you will provide strategic oversight and autonomous administration of the organization’s property and casualty insurance program. This exempt-level position requires independent judgment, discretion, and decision-making authority in managing claims processes, stakeholder communications, and continuous improvement initiatives. The role ensures compliance with organizational policies and all applicable local, state, federal, and accreditation regulations, while playing a critical role in risk identification, risk management, and financial reconciliation related to insurance claims.

ESSENTIAL FUNCTIONS

• Serves as the lead administrator for the organization’s Risk Management Information System (RMIS), maintaining system integrity, managing user access, and recommending workflow enhancements. Independently coordinates with vendors and oversees testing and implementation.
• Exercises discretion and professional judgment in reviewing incident reports and determining appropriate claim submission to insurance carriers.
• Manages property claims in collaboration with external third-party administrators (TPAs) and provides consultative support for casualty claims across departments.
• Acts as the primary liaison for internal and external stakeholders, delivering strategic updates on claim status, timelines, and financial reconciliation.
• Leads the collection and analysis of data for insurance applications and policy audits, coordinating with external brokers to ensure accurate and timely submissions.
• Oversees processing of insurance invoices, claim proceeds, and reconciliation of self-insurance funds in partnership with internal accounting teams.
• Facilitates cross-functional collaboration to advance organizational risk mitigation strategies and proactively identifies areas for operational improvement.
• Develops and implements process improvements aligned with strategic risk management goals.

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Performs other exempt-level duties as assigned, which may include project leadership, policy development, and strategic initiatives.

Education:        Bachelor’s degree in Business Administration, Risk Management, or related field preferred. ARM, CPCU, or similar designations are a plus.

Experience:       Minimum 3 years of progressively responsible experience in claims administration, risk management, or insurance operations.

Mental:             Must have excellent communication, comprehension, and interpersonal skills.  Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

Skills:                  Proficiency in Microsoft Office Suite; experience with RMIS and Yardi preferred. Strong organizational and project management skills.

Travel:              Up to 25% travel required.

Licensure:           Valid driver’s license required.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
• Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
• Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
• Parental Leave paid at 100% for four weeks
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers.
• Company provided Life & ADD insurance and Disability coverage.
• Supplemental benefits such as Life and AD&D for you and your family, Accident Insurance, Hospital Indemnity, and Critical Illness. 
• Flexible Spending Accounts for Dependent Care and Transportation & Parking
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• Retirement Savings Plan offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO), 9 paid Holidays and Parental Paid Leave at 100%

(Programs vary depending on Full Time, Part Time or Contingent Status)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.