GSOC Operator

What you will do: 

• Serve as a GSOC Operator for designated shifts, providing real-time monitoring and response

• Provide administrative and program support

• Collaborate on developing and implementing policies and procedures for the GSOC

• Design and deliver comprehensive training programs for GSOC personnel

• Ensure accurate timekeeping records for all GSOC personnel and create audit reports to identify discrepancies

• Conduct timecard closeouts, including reviews for early, late, or empty timecards

• Utilize timekeeping data to inform recruitment and retention strategies

• Manage call-ahead processes for fill and flow fulfillment to ensure proper staffing

• Provide remote supervision, including guard check-ins and activity monitoring

• Independently develop and manage complex projects, or take on those assigned by senior management

• Exercise judgment and offer insight for operational and strategic decisions

• Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership and assist with the creation and delivery of Quarterly Business Reports (QBRs)

• Conduct physical mobile patrols on a regular basis and perform other related duties or special projects as required

What is required: 

• Posses an active Guard Card

• Must have an active CPR / AED certification

• Must be eligible for employment within the United States

• Must pass a background check 

• On-site duty requirement 

• Must be able to work weekends, holidays, and adjust schedule as needed to meet operational demands

• Must have an associate's degree or equivalent

• 2–5 years of experience in GSOC operations, intel, security systems, or law enforcement/military roles

• Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)

• Must display a high degree of proficiency with G-Suite & Microsoft Office

• Strong familiarity with access control and CCTV platforms

• Experience interfacing with clients & providing long-term solutions in support of physical security operations

• Excellent written & interpersonal communication skills that can be applied across the organization, including the executive team

• Ability to effectively communicate with people at all levels and from various backgrounds

• Must have good judgment skills with the ability to make timely and sound decisions

• Ability to react to last-minute changes and resolve unexpected issues promptly

• Ability to remain onsite or respond after-hours to emergencies as needed

• Ability to work independently and as a team member 

• Must have a reliable means of transportation

What is desired: 

• Military, veteran, or first responder background is a plus 

• Relevant certifications (e.g., Genetec, security management)

• Background in threat intelligence or emergency/crisis response

• Experience in working with director-level employees and higher

• 4-Year bachelor’s degree or Project Management Professional (PMP) Certification

• Experience with timekeeping, billing & invoicing software, and CRM platforms is preferred
   

Key Responsibilities

Monitoring & Incident Response

• Monitor CCTV, access control, alarm systems, and other security platforms across global and local sites

• Respond to alarms, dispatch response teams, and coordinate with internal and external emergency services

• Conduct incident triage and reporting, escalating when appropriate and documenting all activities

• Maintain situational awareness of global events and assess potential threats to operations
   

System Administration & Access Control

• Administer Genetec or equivalent access control systems, including badge issuance and deactivation

• Troubleshoot system issues and coordinate with vendors or integrators for resolution

• Conduct regular access audits and assist in system optimization and configuration
   

Threat Intelligence & Communication

• Monitor and analyze open-source intelligence and internal reports for security threats

• Compile and deliver daily, weekly, and monthly incident and security reports

• Collaborate with first responders, local law enforcement, and internal stakeholders during incidents

• Draft and send emergency alerts and advisories when appropriate
   

Operational Support

• Assist with scheduling, timekeeping, guard check-ins, and remote oversight

• Generate reports related to coverage, KPIs, and staffing metrics

• Support administrative duties for shift logs, training, compliance audits, and documentation

• Contribute to continuous improvement efforts, including lessons learned and crisis after-action reports

Compensation & Benefits

• Base Hourly Rate - $35.00 - $45.00 / hour

• Eligible for holiday bonus pay if covered shifts are scheduled and actually worked on Surefox recognized holidays

• Competitive benefits package offered

• 401(k) plan with competitive employer match (full time and part time hires)

• Benefits: Eligible full-time employees have the option to enroll in health coverage and accrue paid time off.

• Holiday pay offered for qualifying covered shifts

If you share our values and are ready to build your next career, we want to hear from you!