Server Assistant

Description

Job Summary:

Bourbon & Bones Lounge – Square One Concepts, is seeking a professional and experienced Server Assistant to join the team. You will play a vital role in ensuring a seamless and memorable dining experience for our esteemed guests. You will work closely with the servers and other restaurant staff to provide top-notch service, maintain cleanliness, and uphold the highest standards of quality. Your attention to detail, professionalism, and dedication to customer satisfaction will contribute to the restaurant's success. 

Duties/Responsibilities:

• Collaborate with the serving team to deliver exceptional service to guests by assisting with their needs promptly and courteously.
• Set up and prepare the dining areas before and after service, ensuring all tables are impeccably set with clean linens, polished silverware, and pristine glassware.
• Assist in maintaining the cleanliness and organization of the dining room, including clearing and resetting tables efficiently.
• Anticipate guests' needs and promptly respond to requests, including refilling water glasses, bread baskets, and condiments.
• Assist servers in delivering food and beverages to guests' tables with precision and attention to detail.
• Assist with the proper storage and handling of food and beverage items, including replenishing supplies as needed.
• Collaborate with the kitchen staff to ensure timely delivery of food orders and maintain smooth communication between the front and back of house.
• Stay updated on the menu offerings, specials, and wine selections to provide accurate information and suggestions to guests.
• Adhere to health and safety regulations and maintain a clean and sanitized work environment.
• Handle guest concerns and complaints professionally, promptly escalating any issues to the management team when necessary.
• Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

• A passion for providing exceptional customer service and exceeding guests' expectations.
• Excellent interpersonal and communication skills to effectively interact with guests, servers, and kitchen staff.
• Ability to work in a fast-paced environment while maintaining composure and attention to detail.
• Strong teamwork and collaboration skills to support the serving team and contribute to a harmonious work environment.
• Knowledge of food and beverage service procedures and etiquette.
• Familiarity with health and safety regulations and best practices in a restaurant setting.
• Ability to work quickly and efficiently. 
• Ability to work well as part of a team.
• Must be available to work evening, weekends, and holidays.
• Must have a valid Food Handlers Certification 
• Must have an Alcohol Service Licensing or certification.
• Ability to operate point-of-sale systems – Aloha, Hot schedule and Paylocity. 

Education and Experience:

• Must be at least eighteen years old.
• Previous experience as a server assistant or in a similar role within a fine dining establishment is preferred.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Benefits & Perks:

• Accrual up to 40 hours of PTO 
• Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones 
• Corporate Shoe Program through Shoes for Crews and Skechers 
• Competitive Pay 
• Flexible Scheduling 
• 401(k) 

Full – Time employees are eligible for the following additional benefits:

• Medical & Prescription 
• Dental & Vision
• Health Saving Account (HSA)
• Wellness Program  
• Discount Pet Care Plan