Aftermarket Sales Account Manager

JOB DESCRIPTION

Summary

Reporting to CS&I US Business Development Director, the CS&I Business Development Manager is primarily responsible for supporting all sales efforts related to CS&I (Customer Solutions & Innovation) business for their respective regions.  This will include assessing the Regional TAM, developing a Regional Sales plan aligned with corporate strategy and executing the plan. The ideal candidate will function as a highly skilled entrepreneur who will lead the CS&I (aftermarket) sales efforts for their assigned region or customer group, engage directly with customers to understand their needs and collaborate within the matrix organization supporting his / her plan, with the objective to resolve barriers undermining the effectiveness of selling strategies and close impactful sales deals.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

(1) Proliferate & implement the CS&I product-selling strategies

• Responsible for selling all of Axcelis’ CS&I products in an assigned territory, industry segment, or accounts and successfully meeting revenue targets and other company goals.
• Technical and commercial proficiency with CS&I innovation roadmap (current and future products). Ability to communicate the integration of the product mix to maximize customer value & revenue potential.
• Provides accurate forecast visibility and timely addresses deviations that might affect current and future performance
• Aftermarket Product line/segment strategy definition, requirements analysis
• Develop comprehensive service contract offerings based off of Axcelis core service business model
• Demonstrate the ability to integrate high value products of innovation with spares, consumables, and repair.
• Collaborate with the extended regional sales team to combine new system sales with CS&I products for long term agreements to protect and preserve aftermarket business.
• Assisting in the development and deployment of account and territory plans, completing call plans, driving completion of CS&I product selling action items and acting as customer advocate towards internal Axcelis functions.
• Identify customer solution opportunities across all Axcelis CS&I products.
• Collaborates with Customer Satisfaction and Account Management to collect data and resolve high level problems maximizing CS&I solutions.
• Provide quantitative reports that align activities with revenue targets and the status of such for all CS&I product offerings (such as but not limited to used tools, upgrades, trainings, parts, spares, repair and other service contracts)
• Maintains updated system status (CRM) for all opportunities
• Attends Global “CS&I Support” meeting to ensure alignment between sales activities and Axcelis Material Planning.

(2) Contributing to Customer Satisfaction:

• Address customer requirements and find solutions for non-standard service products for a customer-Axcelis win-win-situation.
• Customer escalation management/coordination as it relates to CS&I product sales.
• Development of “voice of the customer” system and implementation of regional feedback to the CS&I product line organization

Competencies

In addition to demonstrating Axcelis Attributes and Behaviors the employee will be subject to all Axcelis employee policies and to both quantitative and qualitative assessments of performance. Additional competencies required to be successful in this job include:        

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

Associate’s or Batchelor’s degree from college or university and 5+ years related experience and/or training, or equivalent combination of education and experience.  Degree preferred:    Technical Degree, Bachelor’s preferred    

Certificate/Licenses/Special Requirement

Travel on short notice. Percent of travel required up to 50%

Have a valid passport.

Have a valid driving license

Other Skills and Abilities

Ability to read, write, comprehend and speak English sufficiently well to perform job functions.

In depth knowledge of the worldwide semiconductor industry, global accounts, and Axcelis Global Support Business.  Axcelis product knowledge required.  Person has or will acquire knowledge of Axcelis internal support processes (e.g. INSIGHT, etc.) and accepts responsibility to overcome and/or improve weak processes to satisfy the customer.  Ability to effectively operate word processing, spreadsheet, presentation and database software.  Strong verbal and written communications skills required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The duties of this job expose employee to a typical office environment with typical office physical demands.

EQUAL OPPORTUNITY STATEMENT

It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law.  Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.
 

U.S. BASE SALARY RANGE

This base salary range reflects the typical compensation for this role across U.S. locations.

Our salary ranges are determined by role and level; individual pay is determined based on

multiple factors, including job-related skills, experience, relevant education or training, work

location, and internal equity. The range provides the opportunity for growth and progression as

you develop within the role.

Base pay is one part of our U.S. total compensation package which includes eligibility in the

Axcelis Team Incentive bonus plan, and comprehensive benefits package (for regular

employees working 20+ hours a week).