Night Auditor

Description

The Night Auditor ensures the smooth overnight operation of the property by balancing guest service responsibilities with essential accounting and reporting duties. At Gravity Haus, this role is both guest-facing and detail-oriented — supporting members and guests with exceptional service while ensuring all financial processes are accurate and complete. The Night Auditor embodies our values of community, sustainability, and “Haus”pitality, acting as an ambassador for the Gravity Haus experience at all hours.

Key Responsibilities

Guest Services & Community

• Greet, check in, and assist late-night and early-morning guests, ensuring a genuine and elevated experience.
• Cultivate loyalty and friendships within the Gravity Haus community, educating guests on membership benefits and offerings.
• Handle check-in and check-out protocols using the property management system (PMS).
• Assist with guest room orientation and property tours, ensuring a warm welcome.
• Provide anticipatory guest service, addressing requests proactively and ensuring a comfortable stay.
• Respond to and resolve guest concerns, including billing issues, service challenges, or emergencies, escalating per the phone tree when needed.
• Deliver amenities, assist with luggage, and support maintenance or engineering needs as required.

Operations & Communication

• Serve as the overnight bridge between Front Desk, Housekeeping, Engineering, and other departments, ensuring seamless communication.
• Use software to log maintenance issues and connect with operations teams.
• Communicate efficiently with all Gravity Haus divisions, including participation in company meetings and intercompany Slack channels.
• Maintain and follow up on guest request logs, welcome call logs, and complaint logs.
• Manage room blocking, bedding needs, and inventory adjustments to optimize guest satisfaction; ensure rooms are blocked and inventory balanced for the next two days.
• Reply to reservation inquiries from direct guests and partners.

Audit & Accounting (in locations where applicable)

• Complete nightly reconciliation of revenue and room charges, ensuring accuracy across all transactions.
• Review and execute the night audit checklist, preparing and distributing daily reports.
• Ensure arrivals are properly checked in and rooms filed under the correct guest name and room number.
• Verify all registration cards are signed and credit cards on file; conduct bucket checks at least once per shift.
• Balance cash drawers and credit card transactions, ensuring proper handling of a personal cash bank (sign in/out).
• Print, review, and file emergency reports accurately.

What We’re Looking For

• Previous front desk, accounting, or hotel operations experience preferred.
• Strong attention to detail with excellent organizational and numerical skills.
• Ability to work independently and stay attentive throughout overnight shifts.
• Proficiency with PMS systems, Microsoft Office/Google Suite, and willingness to learn GH platforms (Alice, Slack).
• Excellent communication and problem-solving skills; customer-focused and calm under pressure.
• Prior experience with night audit or hospitality accounting functions preferred.
• Familiarity with Toast, Mews, Stripe, or other hotel software systems.

Physical Requirements

• Stand and walk for extended periods (up to 8 hours).
• Ability to lift, push, or pull up to 25 lbs. occasionally.
• Manual dexterity for handling transactions and computer systems.
• Flexibility to work overnight hours, weekends, and holidays as scheduled.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be “All-In” + Go the Distance
• Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.