Guest Relations Teammate

Description

The Guest Relations Teammate creates a welcoming, high-energy, and exceptional experience for Under Armour teammates and guests at the Performance Center. This role is responsible for supporting daily front-desk and facility operations while helping drive participation in fitness, recovery, personal training, group exercise, events, and wellness programming. The ideal candidate has a genuine passion for helping others, building relationships, and creating a positive corporate wellness experience.

Guest Experience & Engagement

• Welcome Under Armour teammates and guests, assist with check-ins, and answer membership and facility questions.
• Build authentic relationships with members and encourage ongoing participation in available fitness and wellness offerings.
• Lead facility tours and introduce teammates to personal training, group exercise, recovery services, events, and other engagement opportunities.
• Support Under Armour activation and engagement goals through proactive outreach, event promotion, and personalized member follow-up.
• Communicate current programs, promotions, schedules, and important facility updates clearly and enthusiastically.
• Encourage member feedback and help ensure concerns are addressed promptly and professionally.

Essential Job Functions

• Maintain a clean, organized, welcoming, and “stage-ready” fitness-center environment; complete daily facility inspections and assigned cleaning responsibilities.
• Accurately manage check-ins, scheduling, member notes, and other transactions within applicable CRM and lead-generation systems.
• Respond to member, guest, and prospect inquiries by phone, email, and in person.
• Support outreach efforts to prospective and existing members, including phone calls, follow-up, referrals, and program reminders.
• Maintain knowledge of the Performance Center’s services, equipment, wellness programs, policies, and Under Armour-specific offerings.
• Participate in daily huddles, coaching, team meetings, and activation planning with the Senior Team Lead and Corporate Fitness Manager.
• Follow all company and client policies, procedures, and safety standards.

Ideal Candidate

A positive, dependable teammate with excellent communication and customer-service skills; an interest in fitness and wellness; and a passion for helping people feel seen, supported, and motivated.

Requirements

Skills and Experience:

• High School diploma, or equivalent.
• Must be a passionate team player.
• Proficiency in computer applications including Google Suite and database applications, specifically CRM software systems and lead generation systems.
• Ability to multi-task with strong time management skills.
• Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
• Strong interpersonal, communication, and motivational skills.
• Must have exceptional strong customer service experience and skills.

Physical:

• Must be able to work evenings, weekends and holidays, if needed.
• Must frequently lift 25 pounds or more.
• Must be able to be on feet for at least eight hours per day, if needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.