Dealer Contact I

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Job Description

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented (Temporary) Dealer Contact I based at our Danville, IL facility. 

What You Will Do:

• Serve as a primary point of contact for dealer and customer inquiries related to orders, returns, credits, and account support.
• Investigate and resolve customer issues in a timely and professional manner.
• Process and monitor orders, claims, returns, and credit requests in accordance with established procedures.
• Provide updates on order status, shipments, and delivery information.
• Collaborate with teams across operations, logistics, inventory, quality, finance, and customer support to resolve issues and meet customer needs.
• Research and analyze information to identify solutions and ensure accurate transaction processing.
• Maintain records and documentation in accordance with company requirements.
• Support continuous improvement efforts by identifying opportunities to enhance processes and customer satisfaction.

Who You Are:

• Customer-focused and committed to delivering exceptional service.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Effective communicator with strong relationship-building skills.
• Detail-oriented with the ability to analyze information and solve problems.
• Collaborative team player who works well across functions and departments.
• Self-motivated and adaptable when faced with changing priorities and business needs.

What You Will Need (Education):

• Bachelor's degree; or
• Associate degree with related experience; or
• High School Diploma/GED with relevant customer service, operations, or business experience.

Skills:

• Customer service and relationship management
• Problem-solving and critical-thinking skills
• Written and verbal communication skills
• Organizational and time management skills
• Data entry and recordkeeping accuracy
• Proficiency with Microsoft Office applications

Experience & Abilities:

• Experience supporting customers, dealers, suppliers, or business partners.
• Experience processing orders, claims, returns, credits, or related transactions preferred.
• Ability to work effectively with multiple stakeholders and departments.
• Comfortable handling competing priorities while maintaining accuracy and professionalism.
• Ability to investigate issues, analyze information, and make sound recommendations.

Who we are: 

Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com. 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

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Job Type

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Travel Required

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Field-Based

Relocation Assistance Available

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled