Case Manager Associate - Share Military Initiative& Complex Concussion Clinic

About Shepherd Center 

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.  

The CMA works directly with patients, their families and providers on behalf of the Case Manager (CM), supporting CM in care coordination for patients in Outpatient Services.

JOB RESPONSIBILITIES:

• Resolves issues and requests the input of the appropriate CM and access case manager when necessary.

• Develops therapeutic relationships with patients and families.

• Manages and completes incoming forms to the case management office and access case manager, including but not limited to disability forms, FMLA forms, medication assistance applications, and insurance form,and travel logistics for care.

• Provides ongoing internal and community resource assistance to patients and their families.

• Obtains and screens all necessary required medical records to prepare for new patient clinical review.

• Acts as a resource to other Case Managers and providers as needed.

• Under the direction of the case manager, manages and resolves concerns with the provider and patient.

• Coordinates the sharing of specific patient information with other provider members of the patient's treatment plan.

• Understand ethical considerations, patient in crisis in relation to finances, neglect, abuse, psychosocial needs, etc.

• Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.  

• Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process.

REQUIRED MINIMUM EDUCATION:

• High School Diploma or equivalent

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REQUIRED MINIMUM CERTIFICATION:

• No professional certifications required.

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REQUIRED MINIMUM EXPERIENCE:

• Experience in a clinical setting or healthcare environment.

REQUIRED MINIMUM SKILLS:

• Knowledge of the rehabilitation field characteristics required.  Knowledge of Microsoft Office software required.  Comfortable with Telerehab modalities.

PREFERRED QUALIFICATIONS:

• Rehab Tech, LPTA, COTA

PHYSICAL DEMANDS:

• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time or exerting up to 15 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

WORKING CONDITIONS:  

• No potential for exposure to blood and body fluids.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.