Residential Account Manager

Job Summary:

As a Residential Account Manager, you will be responsible for acquiring new customers, retaining existing ones, and promoting a wide variety of IGS products. Become a subject matter expert on all IGS offerings and utilize proven sales techniques to build relationships, renew plans, and cross-sell when appropriate, primarily via phone and email. This role is full-time and offers competitive benefits, a base salary, weekly bonus opportunity, and uncapped commissions with great opportunities for personal and professional growth.

Primary Responsibilities:

• Acquire and retain customers by providing an exceptional customer experience, primarily via phone communications.

• Focus on retention of current customers while generating additional product sales.

• Utilize a consultative selling approach to discover each customer’s unique needs and recommend IGS residential products.

• Build confidence, generate excitement, and maintain interest by using listening and negotiation skills when confronted with objections or skepticism.

• Keep detailed records of sales activity via CRM technology (e.g., Freshsales).

• Develop collaborative working relationships with other sales representatives and internal teams.

• Proactively learn and effectively demonstrate full understanding of current marketing programs and offerings.

• Remain a point of contact for renewed customers, ensuring their needs are met in a timely manner.

Required Skills:

• Highly motivated to sell with a strong drive and desire to succeed.

• Proven understanding of the business, lives the company values, and committed to continuous learning and development.

• Exceptional interpersonal skills; ability to make a connection with a diverse array of customers and colleagues.

• Customer-focused, results-oriented, and professional demeanor.

• Strong negotiation and closing skills with a focus on education.

• Ability to interpret, analyze, and evaluate information relative to selling techniques.

• Proficient computer skills including CRM systems and Excel.

• Time management and multitasking skills.

• Ability to work a flexible schedule to ensure performance expectations are met. 

Minimum Education, Experience and Requirements:

• High school diploma or equivalent experience in business or related field preferred.

• Previous experience in sales, customer retention, or account management.

• Experience with dialer systems and CRM platforms.

• In this role, there is no expectation to visit customers. However, if approved, you are permitted to visit customers face-to-face on an as-needed basis.

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.