Patient Access Representative

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

About the Role

As a Patient Access Representative at Quincy Medical Group, you will help create a positive first impression for our patients while ensuring they have a smooth experience accessing care. Whether assisting patients at check-in, scheduling appointments, verifying insurance, or answering questions, you will play an important role in supporting both patients and care teams. This position is a great opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and is looking to build a career in healthcare.

Schedule

• Full-time position based at one of Quincy Medical Group's Quincy, Illinois locations.

• Schedules vary by department and may include different start and end times. Specific schedules and department placement will be discussed during the interview process to help determine the best fit.

• No overnight shifts.

• Fast-paced healthcare environment focused on exceptional patient service and access to care.

Primary Responsibilities

• Greet patients and visitors in a professional, welcoming, and compassionate manner.

• Register patients and accurately collect demographic, insurance, and financial information.

• Schedule appointments and assist patients with appointment changes and follow-up visits.

• Verify insurance eligibility and obtain required authorizations as appropriate.

• Collect co-payments and process patient payments according to organizational policies.

• Answer incoming phone calls and assist patients with scheduling, registration, and general inquiries.

• Maintain accurate patient records within the electronic medical record system.

• Coordinate communication between patients, providers, and care teams to support efficient clinic operations.

• Provide excellent customer service while managing multiple tasks and priorities.

• Perform other duties as assigned to support clinic operations.

Qualifications

• High school diploma or GED required.

• Previous customer service, administrative, retail, hospitality, banking, healthcare, or office experience preferred.

• Strong communication and interpersonal skills.

• Ability to multitask and remain organized in a fast-paced environment.

• Basic computer and data entry skills required.

• Ability to maintain professionalism and confidentiality when handling patient information.

• Experience with healthcare registration, scheduling, or electronic medical records is helpful but not required.

• Commitment to providing exceptional service and creating a positive patient experience.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

• Access to a mental health benefit at no cost.

• Employer provided life and disability insurance.

• $5,250 Tuition Reimbursement per year.

• Immediate 401(k) match.

• 40 hours paid volunteer time off.

• A culture committed to community engagement and social impact.

• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The compensation for this role includes a base pay range of $15.35 - $23.03 per hour, with actual pay determined by factors such as skills, experience, education, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

If you are committed to putting our patients first and helping shape the future of care, you belong at QMG.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.