Telecommunications Operator - Engagement Center - Roper St. Francis Office Park

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

Work Shift:

HOURS:

Every Saturday and Sunday, 6:00am - 2:30pm and alternating weekdays, 6:00am - 2:30pm

Primary Function/General Purpose of Position  

The Telecommunications Operator is responsible for receiving, routing, and responding to a high volume of incoming and outgoing calls, providing information and assistance to patients, visitors, physicians, and staff, operating paging and communication systems, and supporting emergency communication processes, as needed. 

Essential Job Functions  

• Operates multi-line telecommunications and switchboard systems to receive, process, and route incoming and outgoing calls accurately and efficiently. 

• Serves as the first point of contact for callers by determining the nature of inquiries and providing accurate information regarding hospital services, departments, locations, and resources. 

• Utilizes overhead paging, mass notification, and communication systems to announce authorized messages, emergency notifications, and routine operational communications. 

• Assists callers, patients, visitors, physicians, and staff with information requests, referrals, class registrations, and other support services as appropriate. 

• Contacts clinical, administrative, and support personnel as requested to facilitate patient care, operational needs, and emergency response activities. 

• Documents communication activity, maintains required logs, and reports unusual events, communication issues, or service concerns to leadership. 

• Provides exceptional customer service while maintaining confidentiality and professionalism in all communications. 

• May receive, coordinate, and facilitate routine, urgent, and emergency communications in support of patient care, hospital operations, safety and security response, emergency management and organizational communication needs.  

• May monitor designated security, fire, and life-safety alarm systems and initiate appropriate notification and escalation procedures according to established protocols. 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. 

Licensing/Certification 

None 

Education 

​​​High School diploma or equivalent (required)  

Work Experience 

​​​​Prior call center experience (preferred)  

Training 

None 

Language 

None 

Patient Population  

​​​​None 

​ 

Working Conditions   

​​​​Periods of high stress and fluctuating workloads may occur  

General office environment. 

May have periods of constant interruptions 

Prolonged periods of working alone. 

Physical Requirements  

Physical Demands 

Lifting/ Carrying (0-50 lbs.):  ​1-33%​ 

Lifting/ Carrying (50-100 lbs.) ​0%​ 

Push/ Pull (0-50 lbs.) ​0%​ 

Push/ Pull (50-100 lbs.) ​0%​ 

Stoop, Kneel ​1-33%​ 

Crawling ​0%​ 

Climbing ​0%​ 

Balance ​0%​ 

Bending ​1-33%​ 

Work Position 

Sitting ​67-100%​ 

Walking ​34-66%​ 

Standing ​67-100%​ 

Additional Physical Requirements/Hazards  

Physical Requirements  

• ​​Manual dexterity (eye/hand coordination)​ 

• ​​Perform Shift Work​ 

• ​​Hear alarms/telephone/audio recordings​ 

• ​​Reach above shoulder​ 

• ​​Repetitive arm/hand movements​ 

• ​​Finger Dexterity​ 

Hazards  

• ​​Exposure to high pitched noises​ 

Skills 

• Excellent Interpersonal Communication 

• Customer Service experience 

• Verbal and written communication skills  

• Attention to detail  

• Critical thinking  

• Communication with all levels of professionals  

• Teamwork  

• Conflict resolution  

• Active listening  

• Relationship building  

Roper St. Francis Healthcare is an equal opportunity employer. 

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.