Manager of Guest Technology and Wi-Fi

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Address:

980 Hammond Dr. Ste 500
Atlanta, Georgia 30328

Position Responsibilities:  Essential

Wireless Network & Aruba Central Administration

• Administer and optimize company-wide wireless infrastructure using Aruba Central, including configuration templates, group policies, firmware lifecycle management, and alerting.
• Monitor wireless performance, capacity, and coverage; proactively identify and resolve issues impacting guest and staff connectivity.
• Execute RF planning, tuning, and site-level optimization to improve signal quality and reduce interference.
• Maintain consistent WLAN standards across all properties, ensuring alignment with corporate configurations and security policies.

Wi-Fi Service Management

• Own end-to-end reliability and user experience of guest Wi-Fi, including bandwidth allocation, captive portal behavior, segmentation, and service-level performance.
• Partner with property teams to troubleshoot escalated guest Wi-Fi issues quickly and professionally.
• Deliver ongoing improvements that raise guest satisfaction and reduce ticket volume.

IoT Integrations & Network Enablement

• Support network integration for IoT devices and systems (e.g., smart locks, cameras, sensors, HVAC/energy management, kiosks, signage, etc.).
• Implement secure network segmentation and access controls for IoT, protecting core systems while enabling device functionality.
• Collaborate with development and operations teams to validate device interoperability, performance, and supportability before large-scale rollout.

Project Management & Delivery Leadership

• Lead wireless, IoT, and telecom projects.
• Manage project plans, milestones, and rollout playbooks for multi-site deployments.
• Coordinate cross-functional stakeholders to ensure smooth execution.
• Manage change control, cutover planning, and post-deployment validation to ensure minimal disruption to operations and guests.
• Produce clear executive-ready updates on progress, blockers, costs, and outcomes.

Vendor / MSP / Telecom Oversight

• Act as the technical and project lead for vendor management, including MSPs, telecom carriers, and IoT solution partners.
• Define project requirements, review proposals/SOWs, validate deliverables, and ensure vendors meet SLAs and timelines.
• Coordinate telecom circuits, failover design, and carrier performance oversight to support stable connectivity across properties.
• Maintain accurate vendor documentation, inventories, pricing, and escalation paths.

Documentation, Standards, and Continuous Improvement

• Maintain network diagrams, configuration standards, SOPs, and property-specific wireless/IoT documentation.
• Track recurring incidents and implement root-cause fixes to reduce downtime.
• Recommend upgrades, tooling, and architecture improvements to support growth and modernization.

Essential Skills/Credentials/Experience/Education

• Bachelor’s degree in Information Technology, Networking, Computer Science, or a related field.
• 5+ years working in network operations, wireless infrastructure, or enterprise IT roles—ideally managing multi-site or distributed properties.
• Aruba Central solutions certifications
• Deep understanding of RF design, VLAN configurations, LAN/WAN troubleshooting,
• Experience with vendor management, including MSP management and telecom oversight.
• Excellent communication skills with the ability to translate technical issues for non-technical audiences.
• Aruba certifications (ACMA/ACMP/ACSP or equivalent).
• Familiarity with NAC / zero-trust segmentation and network security best practices.
• Experience with captive portals, PMS integrations, or Wi-Fi analytics platforms.
• Strong product or project management, prioritization, vendor management, change management, documentation, communication, and stakeholder-management skills.
• Must be able to read, speak, understand, and write the English language.
• Must be able to work out of the corporate office in Sandy Springs, GA, a minimum of three days per week, Tuesday through Thursday.
• Ability to effectively solve problems/conflicts and provide creative and effective solutions
• Ability to delegate and manage multiple operations effectively
• Ability to assess the operational effectiveness of project managers, field personal and contractors
• Possesses written and oral communication skills to support decisions and recommendations
• Ability to analyze and interpret technical materials accurately and effectively
• Strong team philosophy
• Strong Analytical and Communication Skills
• Organized mindset as it relates to project management
• Self-motivated, detail oriented with strong time management skills
• Proactive individual who can perform stand-alone activities as well as work effectively in a collaborative team
• Ability to build and maintain strong relationships with our internal customers’ while being the energetic and passionate first point of contact.
• Supports a multi-property hospitality environment, with remote diagnostics and site visits. 
• Some off-hours work may be required for upgrades, cutovers, or outage response.
• Works closely with IT operations, property teams, security, and outside vendors.
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Mental and Physical Demands

Work Environment:

Typical office environment – moderate noise level.

Physical Demands:

• Indoor work with hard and carpeted surfaces

• Must be able to remain in a stationary positon 50% of the time

• This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.

• Use of computer terminal, which requires extensive eye contact with a video display terminal.

• The person in this position frequently communicates with employees/vendors.  Must be able to exchange accurate information in these situations.
• Supports a multi-property hospitality environment, with remote diagnostics and site visits. 
• Some off-hours work may be required for upgrades, cutovers, or outage response.
• Works closely with IT operations, property teams, security, and outside vendors.

Travel Demands:

• This position requires approximately 50% travel; however, from time to time, and depending on the project, travel needs could change.  The position will be physically located in the Atlanta office.