Guest Room Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Property Address:

540 Pressley Road
Charlotte, North Carolina 28217

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The Guest Room Supervisor is responsible for all functions of the housekeeping department, including supervision of other housekeepers. The Guest Room Supervisor will set the schedule for the other housekeepers and ensure all housekeepers are performing up to company standards.  Guest Room Supervisor is required to fill in when other housekeepers are absent. 

Essential Duties and Responsibilities: 

• Supervise and train all housekeeping staff according to company standard operating procedures  

• Schedule housekeeping staff based on company needs 

• Ensure all housekeepers are performing up to company standards  

• Ensure all guest rooms are serviced and cleaned according to company standards 

• Inspect and verify that all vacant rooms are ready to sell prior to opening 

• Establish standards for work of housekeeping staff 

• Ensure all housekeeping equipment is in good working order and notify General Manager if not 

• Fill-in when other housekeepers are absent  

• Maintain safe, secure, and healthy work environment by following and enforcing company standards and procedures 

• Ensure adequate supplies of cleaning materials are available 

• Ensure that all employee, public, and guest areas are kept clean 

• Notify General Manager immediately of any safety and/or security violations of policy 

• Notify General Manager of any guest concerns 

• Maintain superior customer service when interacting with guest 

• Reconcile daily paperwork with General Manager prior to end of shift 

Essential Qualifications: 

• Ability to simultaneously manage multiple staff members efficiently  

• Ability to use time management skills to effectively accomplish tasks 

• Possess good knowledge of housekeeping/laundry standard operating procedures and techniques 

• Ability to follow instructions, directions and meet deadlines 

• Ability to read, understand and interpret information found in a variety of reports and other internal hotel information  

• Ability to read, speak and write in an efficient manner to interact with guests and staff 

• Ability to compose and express thoughts concisely to ensure effective communication 

• Ability and flexibility to work long hours on a regular basis as business conditions demand 

• Ability to manage multiple activities often in stressful situations and with time constraints 

• Ability to work independently with little or no supervision  

Preferred Skills/Credentials/Experience/Education 

• Experience levels required may vary based on the size, volume and character of hotel 

• Any combination of education and experience equivalent to high school diploma 

• Any other combination of education, training or experience that provides the required knowledge, skills and abilities 

• Minimum 1-year housekeeping experience with proven skill and performance or 6 months’ supervisory experience in rooms division or related position 

• Possess good knowledge of housekeeping/laundry operations, cleaning standards and techniques  

• Ability to step in and perform a variety of housekeeping/laundry positions in response to business needs 

• Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation 

Work Environment and Physical Requirements: 

• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds 

• This position is occasionally required to sit; climb, balance; and stoop, kneel, crouch or crawl 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

• Indoor work with hard and carpeted surfaces 

• Standing for eight (8) hour shifts 

• Exposure to extreme weather conditions, cold and heat 

Perks & Benefits 

• Easy to follow training programs & supportive team throughout the onboarding process 

• Health, dental, vision, life and disability insurance for full-time employees 

• 401k with company match 

• PTO for full-time employees 

• Sundays off and no late shifts! 

• Flexible schedules 

• Weekly payroll 

Electronic Acknowledgement: 

When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday. 

Disclaimer: 

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.