Digital & Payments Systems Administrator

Live here. Play here. Bank here. Work here.

If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place.

Get to know us:

• We’re your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities.

• We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard.

• Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.

• We’ve been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.​

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Position Summary: 

The Digital & Payments Systems Administrator supports the administration, reliability, controls, documentation, and continued evolution of the Bank’s digital banking, payment, and Treasury technology platforms. Reporting to the Digital Banking Team Leader, this position completes work across the broader team, including systems administration, implementations, upgrades, testing, procedure development, issue resolution, vendor coordination, and SOX and audit support. The position works with internal business partners and external service providers to ensure assigned systems and processes are properly documented, controlled, supported, and aligned with the Bank’s digital banking and payments strategy. The administrator also helps identify process improvements, reduce manual work, strengthen system reliability, and support the successful introduction of new products and functionality.

Essential Duties and Responsibilities: 

• Administer assigned digital banking, payment, and Treasury systems, including configurations, access, integrations, file transfers, and supporting records.
• Monitor system and operational processes, troubleshoot complex issues, and coordinate resolution with internal partners and external service providers.
• Submit, manage, track, and escalate vendor cases, system defects, and recurring issues.
• Lead or support implementations, upgrades, releases, and assigned projects from requirements and testing through production validation and post-implementation review.
• Develop and maintain test plans, implementation checklists, procedures, process maps, system diagrams, job aids, and training materials.
• Coordinate assigned work across Digital Banking, Payments, Treasury, Technology, Operations, Risk, Compliance, and vendors.
• Complete or support assigned SOX controls, user access reviews, reconciliations, certifications, audit requests, and regulatory evidence gathering.
• Track control exceptions, audit findings, remediation items, project dependencies, and outstanding issues through completion or escalation.
• Maintain system inventories, ownership records, support contacts, integration documentation, and primary and backup responsibilities.
• Identify opportunities to reduce manual work, standardize processes, improve controls, strengthen reliability, and support platform consolidation.
• Provide operational and technical input on proposed products, services, system changes, and new digital banking and payment capabilities.
• Provide Tier 3 support, train team members and system users, and serve as backup for critical administrative, control, implementation, or operational responsibilities as needed.
• Complete assigned work across teams based on departmental priorities established through a shared backlog.

Basic Qualifications: 

• Bachelor’s degree in IT, Data Analysis, Business or related field

• 5 or more years of similar or relatable experience

Preferred Qualifications: 

• Knowledge of digital banking, payments, Treasury or cash management, applicable regulations, system administration, implementations, testing, procedures, SOX controls, or audit support.
• Working knowledge of data analysis or SQL is beneficial.

Skills and Abilities: 

• Ability to form strong relationships
• Outstanding verbal and written communication skills
• Effectively use technology to perform daily activities and outstanding customer service
• Ability to collaborate and work successfully in a team environment as well as independently
• Top-notch attention to detail to maintain the highest level of accuracy when handling daily functions
• Maintain a level of discretion and confidentiality while dealing with sensitive customer information

Supervisory Skills: 

• This job has no supervisory responsibilities

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or to equalize peak work periods to balance workloads.

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Our comprehensive total rewards package offers something for everyone!

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program

Pursue a career at Camden National Bank and apply today.  We can't wait to hear from you!

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We are guided and inspired by our Core Values:

• Honesty and Integrity above all else
• Trust built on fairness
• Service that creates remarkable experiences
• Responsibility to use our resources for the greater good
• Excellence through hard work and lifelong learning
• Diversity realized through inclusion and respect

Equal Opportunity Employer

Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

Learn more about why employees love working at Camden National Bank!​