Director, Global Digital Marketing

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

Johnson & Johnson MedTech is hiring a Director, Global Digital Marketing for its Aesthetic and Reconstruction (Mentor) Business, located onsite in Irvine, CA.

#Li-Hybrid

About Surgery:

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer.

Patients are waiting!

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Position Summary

The Director, Global Digital Marketing is responsible for defining and leading the global digital marketing strategy for Mentor Worldwide, the world's leading breast implant company.

As a strategic marketing leader, the role leads a team of 5 that partners closely with commercial, marketing, medical affairs, legal/compliance, IT, procurement, agencies, and regional teams to develop scalable digital capabilities and campaigns that accelerate business growth while ensuring compliance within a highly regulated healthcare environment.

The role serves as the global digital marketing subject matter expert, leading enterprise-wide initiatives across websites, social media, customer experience, content operations, marketing technology and artificial intelligence.

Key Responsibilities

Global Digital Strategy & Transformation

• Develop and execute the global digital marketing and digital transformation strategy aligned with Mentor's business objectives.
• Lead digital marketing capability development across global, regional, and local markets.
• Drive organizational adoption of innovative digital solutions including AI-powered marketing capabilities.

Digital Marketing Leadership

• Oversee global digital marketing programs across:
  • Website ecosystems
  • Social media channels
  • Search optimization
  • Paid digital media
  • Customer engagement platforms
  • Influencer and ambassador programs
  • Content marketing initiatives

• Lead development and globalization of integrated global campaigns, ensuring consistent brand expression, scalable market activation, and measurable business impact.
• Establish best practices for digital campaign development, execution, measurement, and optimization.

• Lead omnichannel marketing strategies that connect customer experiences across digital and offline touchpoints.
• Partner with regional marketers to ensure alignment of global standards while enabling local market flexibility.

Website & Customer Experience Management

• Own global website strategy and governance.
• Lead team to deliver website optimization initiatives focused on:
  • User experience; Customer journeys; Lead generation; Conversion optimization; SEO performance
• Direct platform migration and modernization initiatives, including enterprise CMS transformations.
• Ensure all digital experiences meet regulatory, accessibility, privacy, and brand requirements.

Digital Governance & Compliance

• Establish and maintain global digital governance frameworks.

• Define globalization models and governance standards that enable efficient adaptation of campaigns, brand assets, and digital content across regions while maintaining global consistency.
• Partner closely with Legal, Compliance, Privacy, and Regulatory Affairs teams.

• Lead simplification and optimization of Medical, Legal, and Regulatory (MLR) review processes for social / digital.
• Develop scalable governance models that balance risk mitigation with marketing agility.

Content Strategy & Content Operations

• Lead global content strategy and lifecycle management, establishing governance frameworks and measurement standards that drive consistency, scalability, and performance.
• Develop and implement content standardization, localization, and reuse strategies that maximize efficiency and deliver a consistent brand experience across regions.
• Lead the development, rollout, and ongoing governance of global brand books, messaging frameworks, toolkits, campaign assets, and other core content resources to ensure brand alignment worldwide.
• Optimize content operations through streamlined approval and deployment workflows and digital asset management solutions that improve accessibility, compliance, and speed to market.

Social Media Excellence

• Define and govern global social media strategy while leading transformation initiatives that scale capabilities across markets within compliant healthcare frameworks.
• Develop and expand ambassador, influencer, and advocacy programs that strengthen brand awareness, engagement, and long-term growth.
• Manage agency partnerships responsible for community management and social engagement, ensuring effective execution, performance, and audience connection.

Mentor Brand ownership

• Since Digital is now the primary expression of Mentor Brand – this role will deliver campaigns through our agency that represent our Mentor Brand and imagery and content will be leveraged for non Digital assets
• Be internal Champion and owner of Brand in partnership with Mentor Communications Director
• Lead and partner with regional marketers on photoshoots / digital asset creation
• Own agency relationship from Brand and Digital perspective

Marketing Technology & Innovation

• Partner with IT on digital marketing technology ecosystem.
• Evaluate, implement, and optimize platforms supporting:
  • CMS
  • Analytics
  • Social media management
  • Content operations
  • Marketing automation
  • AI enablement
• Partner with enterprise technology teams to align with organizational architecture and security standards.

Data, Analytics & Performance Measurement

• Establish global digital measurement frameworks and KPI dashboards.
• Drive data-driven decision-making across marketing investments and customer engagement activities.
• Develop reporting structures that provide actionable business insights.
• Monitor performance across:
  • Social media and content performance
  • Campaign effectiveness
  • Lead generation
  • Customer engagement
• Identify optimization opportunities through analytics and customer insights.

Stakeholder & Agency Leadership

• Serve as the primary global digital marketing advisor to senior leadership.
• Manage relationships with strategic partners, consultants, agencies, and technology providers.
• Facilitate alignment across global, regional, and local stakeholders.

Team Leadership & Capability Building

• Lead and develop a high-performing Digital Marketing team while mentoring and coaching team members and regional marketers to strengthen organizational capability.
• Build and scale digital capabilities, literacy, and adoption across the franchise to accelerate marketing effectiveness and digital maturity.
• Foster a culture of innovation, experimentation, and continuous improvement that drives new ways of working and ongoing optimization.
• Lead change management efforts tied to digital transformation initiatives, ensuring successful adoption and sustainable business impact.

Budget & Vendor Management

• Own global digital budget management, investment planning, and resource allocation to ensure spending is aligned with strategic priorities and business objectives.
• Lead agency and supplier management, including scopes of work, performance metrics, contract oversight, and optimization initiatives that drive efficiency, value creation, and return on investment.

Leadership Expectations

The Director of Digital is expected to:

• Act as a strategic thought leader for digital transformation.
• Develop and lead a high performing Digital Marketing team of 5.
• Influence senior leadership without direct authority.
• Drive enterprise-wide change across complex global organizations.
• Balance innovation, compliance, and commercial objectives.
• Promote customer-centric thinking across all digital initiatives.
• Build strong partnerships across regions and functions.
• Champion a culture of data-driven decision-making.

Key Success Metrics

• Drive measurable commercial impact and ROI through digital strategies, lead generation programs, and other business-driving marketing initiatives.
• Accelerate digital engagement by improving website traffic, conversion performance, and overall customer interaction across digital channels.
• Expand social media reach, engagement, and share of voice to strengthen brand visibility and market presence.
• Improve content utilization and localization efficiency through scalable content management, governance, and deployment practices.
• Increase adoption of marketing technologies while advancing digital capabilities and organizational digital maturity.
• Enhance operational effectiveness through MLR process improvements, streamlined workflows, and stronger governance adherence.
• Elevate customer experience and satisfaction through data-driven digital programs that deliver meaningful value across the customer journey.

Qualifications

Education

• Bachelor's degree in Marketing, Business, Communications, Digital Media, Technology, or related field required.
• MBA or advanced degree preferred.

Experience

• 10+ years of progressive experience in digital marketing, digital transformation, or omnichannel customer engagement.
• Significant experience leading global digital strategies within healthcare, medical device, pharmaceutical, or highly regulated industries.
• Demonstrated success leading enterprise-wide transformation initiatives.
• Experience managing global agency and technology partner relationships.
• People leadership experience 5+ years

The ability and willingness to travel domestically and internationally as required – up to 25%.

 Benefits Summary:

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits:
  • Vacation – up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays – up to 13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below!

https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers. Internal employees contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.

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