Outpatient Clinic - Support Staff Supervisor (Leonard Street Location)

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Outpatient Clinic - Support Staff Supervisor (Leonard Street Location)

Grand Rapids, MI

Pine Rest is seeking an organized and service-focused leader to oversee the daily operations of our outpatient clinic front office. As the Support Staff Supervisor, you will lead and support a team of administrative professionals, help ensure efficient clinic operations, and create a positive experience for patients, providers, and staff. This role is ideal for someone who enjoys team leadership, healthcare operations, customer service, and process improvement.

Benefits

• Medical, Dental, and Vision Insurance

• Wellness Programs

• Generous Front-Loaded Paid Time Off (PTO)

• 403(b) Retirement Savings Plan

• Tuition Reimbursement and Loan Forgiveness Programs (eligible positions)

• Career Growth and Development Opportunities

What You'll Do

• Lead, coach, and develop front office and administrative support staff.

• Coordinate staff scheduling, workload distribution, and daily clinic operations.

• Support hiring, onboarding, training, and performance management processes.

• Partner with clinic leadership to improve workflows and operational efficiency.

• Monitor provider schedules and help support timely patient access to care.

• Provide exceptional customer service while addressing patient and staff concerns.

• Assist with reporting, data tracking, compliance activities, and special projects.

• Foster a positive, collaborative, and patient-centered clinic environment.

What We're Looking For

Required

• High school diploma or equivalent.

• Minimum of one year of leadership, supervisory, team lead, or people management experience required. Experience may include direct or indirect leadership responsibilities, such as coordinating workflows, directing the work of others, training staff, or providing day-to-day operational oversight.

• Strong organizational, communication, and customer service skills.

• Ability to prioritize competing responsibilities and work effectively in a fast-paced environment.

• Proficiency with technology and electronic systems.

Preferred

• Three or more years of supervisory or leadership experience

• Experience leading teams in a healthcare, medical office, behavioral health, or customer service setting.

• Experience with scheduling, clinic operations, or administrative workflow management.

• Experience with EPIC, the electronic health record (HER) software system.

Position Details

• Non-Exempt (Hourly) position.

• On-site role within an outpatient behavioral health clinic.

• Directly supervises front office and administrative support staff.

• Opportunity to influence clinic operations, employee development, and the patient experience.

About Pine Rest

Pine Rest is dedicated to providing high-quality behavioral health services and fostering a culture of compassion, integrity, and respect. We are committed to creating an inclusive workplace where employees can grow, contribute, and make a meaningful impact in the lives of those we serve.

Pre-Employment Requirements

Employment is contingent upon successful completion of a background check, drug screening, and any other position-specific requirements.

Equal Opportunity Employer

Pine Rest is an Equal Opportunity Employer and is committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any legally protected status.