Sales Manager, Leisure

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Job Title: Leisure Sales Manager
Location: Big Sky, Montana
Department: Sales & Marketing
Reports To: Director of Leisure Sales
Employment Type: Full-Time | On-Site
 

About the Role

We are seeking a dynamic and experienced Leisure Sales Manager - On-Site - to join our luxury hospitality team in Big Sky, Montana. This role is responsible for driving leisure segment revenue through strategic sales efforts, relationship-building within the travel advisor community, and positioning the resort as a premier destination for discerning travelers.

Key Responsibilities

• Partner with Director of Leisure Sales to implement targeted sales strategies that drive leisure revenue growth and exceed budgeted goals.
• Oversee the hotel’s strategic positioning and visibility across all Global Distribution Systems (GDS), consortia platforms, and credit card partnership programs to maximize exposure, drive bookings and ensure consistent brand representation.
• Represent the resort at trade shows, client events, and sales trips (local, domestic, international).
• Collaborate with internal departments to ensure seamless VIP guest experiences.
• Foster a strong partnership with the Central Reservations Office, promoting collaboration, open communication and ongoing training to ensure alignment and maximize conversion opportunities
• Conduct product knowledge training and webinar presentations for travel agency audiences to education partners on the property, destination and promotions, strengthening relationships and driving bookings.
• Maintain timely, personalized communication with travel advisors and leisure accounts.
• Partner with the Director of Leisure Sales and Leisure Sales Manager to manage transient market accounts and achieve budgeted goals.
• Analyze market trends and competitor activity to identify opportunities and shift market share.
• Build and nurture relationships with travel advisors, consortia, and wholesale partners.
• Provide customized proposals and exceptional service to clients and partners.
• Maintain strong internal and external stakeholder relationships, including brand-wide collaboration with Montage/Pendry Leisure teams and GSOs.
• Demonstrate honesty, integrity, and transparency in all communications and business practices.
• Maintain a growth mindset with a genuine willingness to learn, adapt, and evolve through feedback and professional development
• Solicit new and existing accounts through calls, site visits, written communication, and in-person meetings.
• Review upcoming arrivals daily and perform pre-arrival outreach to identify VIP guests, repeat guests, special occasions, and travel advisor bookings, ensuring all preferences, amenities, and operational notes are communicated and executed prior to arrival.
• Conduct Property Site Inspections with tracking and follow up
• Coordinate closely with Reservations, Front Office, Housekeeping, Food & Beverage, Spa, Concierge, and other departments to ensure seamless VIP arrivals and personalized guest experiences.

Additional Responsibilities

• Foster relationships within the Big Sky community to support brand presence.
• Uphold brand and customer service standards throughout the sales process.
• Maintain and update travel advisor contact database and site inspection tracking.
• Run and analyze monthly and quarterly travel agency and consortia production reports to identify trends, opportunities and areas for growth.

Qualifications

• 3–5 years of direct hotel sales experience in the luxury segment preferred.
• Established relationships with luxury travel consortia (Virtuoso, Signature, Internova SELECT, Amex FHR).
• Familiarity with FIT/Wholesale partners and platforms.
• Exceptional communication, public speaking, and presentation skills.
• Strong customer service orientation with a warm, professional demeanor.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficient in Microsoft Office Suite, experience with Opera Cloud, MIDAS, ALICE, SynXis, Lanyon, Ageny360 and HotelIQ preferred.
• Highly organized, detail-oriented, and proactive with strong follow-up skills.
• Willingness and ability to travel as needed.
• Flexibility to work some weekends and holidays as needed. 

Physical Requirements

• Ability to sit at a desk for up to 5 hours per day; standing and walking is required.
• Must be able to perform tasks involving grasping, writing, talking, listening, and visual acuity.
• Work hours may include early mornings, late evenings, and weekends depending on business demands.

Join us in Big Sky and be part of a team that delivers unforgettable experiences in one of the most breathtaking destinations in the world.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.