Business Systems Analyst II

SWBC is seeking a talented individual to analyze and formulate solutions for small to medium software system problems, analyze business processes, write system process specifications and business rules to be used that include high-level requirements. The Business Systems Analyst (BSA) will perform reporting, database schema, stakeholder analysis, and requirements traceability as well as corroborate with clients to determine their business needs and transform them into information technology system requirements.

Why you'll love this role:

As a Business Systems Analyst for SWBC, you will have an opportunity to drive systemic change for business processes by defining needs and then recommending improvements that have both intrinsic and extrinsic value for all our clients.   With a keen eye towards continuous improvement, you will be an integral part of our transformation as initiatives may be strategic, tactical, or operational.  By authoring changes that transition our company from current to the future state, you will devise solutions that enrich our operational and technical delivery.  You will play an incredibly critical role in our overall evolution and join a team that is focused on driving change through stakeholder collaboration.  Together, we will celebrate our team successes and learn quickly from our failures.  We look forward to welcoming you as the newest member of our awesome team.

Essential duties include the following:

• Analyzes business problem statements and develops solutions for small to medium scale software systems projects.
• Transforms business needs into business, functional, non-functional, user, and testing requirements for use by the Information Technology department. 
• Reports and communicates requirement progress to stakeholders as input to project status report. 
• Reviews test strategy, test plans, and test cases to ensure requirements are met; and supports Software Quality Assurance and User Acceptance Testing teams as needed. 
• Reviews defects and coordinates with both internal and external customers to determine priority of fix and manual work-around. 
• Provide review and technical support of file layout and mapping questions to external customers.
• Partner with internal clients for successful and on time client on-boarding.

Serious candidates will possess the minimum qualifications:

• Some college course work in a technical field, equivalent math or technical aptitude, or equivalent experience in an Information Technology, Insurance, or Financial Services environment. 
• Bachelor’s Degree in Business Administration, Information Systems, or related field preferred. 
• At least three (3) years as a Business Systems Analyst I, or related business application support experience in an Information Technology, Insurance, or Financial Services environment.
• Proprietary application support such as Cotrak and FocusNet preferred.
• Strong understanding of assigned business applications, such as Cotrak, FocusNet, or LossTrack.
• Working knowledge of process models and requirements documents and reporting.
• Familiarity with data content and structures for systems supported.
• Working understanding of and the ability to utilize business system analysis, modeling, design and documentation techniques, and testing methodologies.
• Strong facilitation, negotiation, and conflict resolution skills.
• Strong customer service focus.
• Strong interpersonal, organizational, and presentation skills.
• Excellent in verbal and written communication skills.
• Proficient computer and accurate keyboard skills in utilizing computer applications such as MS Word and Excel, including Visio, Access, and Project.
• Working knowledge of general office equipment such as phone system, copier, scanner, and the like.
• Certification of Competency in Business Analysis (CCBA) preferred.
• Able to maintain job knowledge expertise by attending technical conferences, seminars, association meetings/groups, and the like to maintain an understanding of business processes and related systems for supported business units.
• Able to sit for long periods of time performing sedentary activities such as analyzing workflow, developing reports, or other duties.
• Able to lift up to 20 lbs. of files, supplies, documents, or other related items.
• Able to understand and apply business vision and direction.
• Able to deal effectively with internal and external customers.
• Collections background or experience preferred.
• Strong time management skills.
• Ability to explain technical challenges or requirements to clients.
• Experience with Temenos is a plus.

SWBC offers*:  

• Competitive overall compensation package
• Work/Life balance 
• Employee engagement activities and recognition awards 
• Years of Service awards
• Career enhancement and growth opportunities 
• Leadership Academy and Mentor Program
• Continuing education and career certifications 
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans 
• Lucrative Wellness Program

*Based upon employee eligibility 

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.