System Director - Ambulatory Pharmacy - Full Time - 8 Hour - Days (On-site)

Job Description:

Education

• Pharm D degree from an accredited institution - Required

• Master’s degree in pharmacy administration, healthcare administration, business or other relevant subject area - Preferred

Work Experience

• Five (5) years of health-system progressive pharmacy leadership experience - Required

• Two (2) years of overseeing ambulatory infusion pharmacy operations- Required

• Two (2) years of leading ambulatory clinical pharmacist services – Required

• Fluency with infusion authorization and revenue cycle workflows-Required

• Two (2) years of experience providing strategic/financial leadership across a large site or multi-site operations, including regulatory and accreditation compliance- Preferred

• Two (2) years of overseeing specialty pharmacy operations- Preferred

• Two (2) years of 340B practice experience - Preferred

Licenses & Certifications

• Licensed as a pharmacist in California or eligible (licensed in another state) - Required

• Board Certified Ambulatory Care Pharmacist (BCACP) or equivalent specialty certification – Preferred

• Completion of an ASHP-accredited PGY1 residency – Required

• PGY2 or Health-System Pharmacy Administration & Leadership (HSPAL)- Preferred

Skills

• Excellent communication and interpersonal skills to include the ability to influence, negotiate and resolve conflicts and build teams.

• Experience in working collaboratively and effectively with medical providers on common goals

• Effective communication skills both in written and verbal presentation with a communication style that is open and fosters trust, credibility and understanding

• Infusion & specialty pharmacy operations

  • Knowledge of ambulatory infusion site-of-care economics

  • Specialty pharmacy accreditation standards (URAC and/or ACHC) and payer/limited-distribution drug access requirements

• 340B & regulatory

  • Working knowledge of 340B Drug Pricing Program compliance

  • Familiarity with state board of pharmacy regulations governing ambulatory infusion, specialty and clinic-based dispensing sites

• Clinical practice advancement

  • Ability to design pharmacist collaborative practice agreements (CPAs) and credentialing/privileging pathways

  • Ability to build clinical practice models that support top-of-scope pharmacist practice (chronic disease management, MTM, oncology/infusion protocols)

• Financial acumen in managing pharmacy budgets and P&L statements.

• Fluency in Epic Willow and specialty pharmacy platforms

• Demonstrates achievable and measurable results and develop action plans for improvement 

Essential Job Functions:

Departmental Leader

• Provides an experience and environment of patient- and family-centered care.

• Interprets impact of broad scope organizational change for staff and develops change strategies for successful implementation.

• Incorporates John Muir Health’s vision, missions and values in goals and programs within the Outpatient and Ambulatory Pharmacies

• Develops and manages operational initiatives with measurable outcomes.

• Formulates objectives, goals and strategies collaboratively with other stakeholders.

• Prepares and delivers reports to operational leadership outlining progress toward meeting annual goals and objectives, to include performance related to finance, clinical activity, quality, safety, marketing, and human resources.

• Oversees 340B Drug Pricing Program compliance and specialty pharmacy accreditation standards (e.g., URAC, ACHC) across ambulatory, specialty, and infusion pharmacy operations.

Financial Manager

• Actively seeks opportunities to improve financial outcomes, engaging staff in the process.

• Establishes annual financial goals and actively uses benchmarking to high performing systems in similar area of expertise to set annual targets. 

• Monitors and analyzes financial data and utilizes for decisions regarding FTE’s, staffing and operational budget.  

• Establishes an annual operating and capital budget, demonstrating fiscal responsibility through meeting budget targets. 

• Creates business plan(s), justifying variances and analyzing cost benefit of programs. 

• Directs and provides guidance to managers to effectively allocate resources based on patient volume, space availability, budget constraints, and program priorities, goals and objectives.

• Articulates to staff the budget and the context within the organizational financials.

• Directs infusion and specialty pharmacy revenue cycle strategy, including site-of-care mix and payer/limited-distribution drug access, to optimize program margin and reimbursement

Administrative Leader

• Contribute to the success of the John Muir Health by providing leadership, direction and coordination of operations, finances and human resources for area of responsibility.

• Continually assesses all services, identifies problems, utilizes data to analyze and propose innovative approaches for solutions.

• Maintain records related to operations and services that are complete, accurate, available, and in compliance with all legal, regulatory, and policy requirements.

• Engages staff and other stakeholders in continuous improvement of systems and processes; manages resources for staff participation in improvement work activities. 

• Ensures effective facilitation of improvement teams and development of leadership skills to ensure overall effectiveness of the meetings.

• Remains current of new trends and best practices and incorporates into the Outpatient and Ambulatory Pharmacy practices and programs. 

• Articulates and enforces standards for quality/safe patient care

• Develops and implements innovative systems and processes that improve staff and patient quality and safety 

• Initiates, monitors and enforces regulatory requirements 

• Holds self and others accountable to policy, standards and commitments and provides timely follow through on questions and concerns. 

• Ensures development of Outpatient and Ambulatory Pharmacy initiatives to improve patient satisfaction and family centered care.

• Develops and implements clinical outcome measures for quality improvement, cost and complication reduction, and the implementation of evidence-based medicine.

• Incorporates the use of evidence-based practice and appreciative enquiry into program development and improvement activities

• Actively listens to staff ideas and concerns, assesses others communication styles and adapts to them.

• Effectively facilitates meetings at Outpatient Pharmacy and organizational level. 

• Creates bi-directional systems that effectively communicate information and data, utilizing multiple methods.

• Articulates and presents data, information and ideas in a clear and concise manner.

• Communicates opinions and ideas in a nonthreatening and nonjudgmental manner to staff, peers and others.

• Communicates with physicians, department leaders, and senior administrators to maintain coordination with other John Muir Health programs.

• Demonstrates empathy and concern while ensuring Outpatient and Ambulatory Pharmacy Services goals are met. 

• Manages the complex interdepartmental and interdisciplinary relationships to assure collaboration and effective/efficient operations within the Outpatient and Ambulatory Pharmacies.

• Creates an environment that encourages diverse opinion, recognizes differences and incorporates into process and services.

• Exhibits awareness of personal attitudes and beliefs, recognizing its effect on response to others.

• Creates a culture and systems for recognizing and rewarding staff.

Resource Manager

• Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the healthcare team.

• Interviews to select top talent, matching Outpatient and Ambulatory Pharmacy needs with appropriate skill sets.

• Develops and implements recruitment and retention strategies that support a culture of leadership.

• Identifies and addresses own professional growth needs.

• Assesses manager and staff development needs, identifies goals and provides resources.

• Identifies lack of competency in performance and establishes a plan which includes goals, interventions and measures. 

• Maintains membership in professional organization(s) to develop knowledge and resources through networking, continuing education, and participation in national, regional, and/or local activities.

• Ensures integration of ethical standards and core values into everyday work activities.

Educator/Research Facilitator

• Provides opportunities to aspiring clinicians and leaders to develop skills to meet career goals.

• Contributes to a learning environment by providing educational and research experiences to students, residents, fellows.

• Directs infusion and specialty pharmacy revenue cycle strategy, including site-of-care mix and payer/limited-distribution drug access, to optimize program margin and reimbursement

Critical Interfaces

• Leads and/or serves on a variety of appropriate internal and external committees to represent the Outpatient and Ambulatory Pharmacy

• Serves as a representative of Pharmacy to John Muir Health in order to facilitate the shared interests and relationship between the parties.

• Directs infusion and specialty pharmacy revenue cycle strategy, including site-of-care mix and payer/limited-distribution drug access, to optimize program margin and reimbursement

Work Shift:

Pay Range:

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