Associate Client Success Manager - Retail Media

Client & Campaign Support

• Support the day-to-day management and execution of retail media campaigns across assigned clients

• Coordinate campaign timelines, deliverables, and internal handoffs to help ensure accurate and timely execution

• Partner with Client Success Managers and cross-functional teams to support campaign launches, optimizations, and reporting

• Monitor campaign progress and performance, escalating risks or issues when appropriate

• Assist with client communications, status updates, meeting preparation, and follow-up

• Maintain accurate documentation of client priorities, campaign decisions, action items, and next steps

• Develop increasing ownership of client and campaign responsibilities as experience and expertise grow

Retail Media Strategy & Planning

• Support the development of media recommendations aligned with client objectives and campaign goals

• Assist with audience, channel, and activation recommendations using available shopper, retail, and behavioral insights

• Develop familiarity with retail media channels, platforms, audiences, and measurement approaches

• Support proposal development and RFP responses by gathering data, insights, and relevant recommendations

• Research client categories, competitive activity, and retail media trends to inform planning

• Partner with senior team members to translate client objectives into actionable media plans

Performance, Reporting & Insights

• Monitor campaign performance and help identify trends, risks, and opportunities

• Support development of client-facing campaign reporting, Wrap decks, QBRs, and other performance materials

• Analyze campaign results across key metrics such as ROAS, sales impact, attribution, and incrementality

• Help translate campaign data into clear insights and recommendations for clients

• Partner with Analytics and Media teams to ensure reporting is accurate, timely, and aligned with client expectations

• Build the ability to connect campaign results to broader client business objectives

Client Relationships

• Build strong working relationships with client contacts and agency partners

• Participate in client meetings and contribute to campaign updates, reporting discussions, and planning conversations

• Respond to client questions and requests in partnership with the broader Client Success team

• Develop an understanding of client business objectives, priorities, and challenges

• Proactively identify questions, needs, or potential opportunities and bring them to the appropriate team member

• Build toward greater ownership of client relationships as experience and capabilities develop

Revenue & Growth Support

• Develop an understanding of how Client Success contributes to client retention, expansion, and revenue growth

• Help identify signals that may indicate additional client needs or media opportunities

• Surface potential upsell, cross-sell, or expansion opportunities to Client Success and Sales partners

• Support renewal and expansion conversations through strong execution, reporting, and performance storytelling

• Build knowledge of Inmar's broader capabilities and how they can address client business needs

Cross-Functional Collaboration

Partner closely with:

• Client Success

• Sales

• Media Operations

• Analytics

• Creative Solutions

• Product and Platform teams

The Associate CSM will:

• Coordinate across teams to keep campaigns and client deliverables moving forward

• Communicate timelines, dependencies, and potential risks

• Support effective handoffs between teams

• Help ensure client expectations are understood and aligned internally

• Contribute to process improvements that increase efficiency and improve the client experience

Required Qualifications

• 2+ years of professional experience in retail media, digital media, advertising, shopper marketing, customer success, account management, client services, marketing, or a related field

• Foundational understanding of digital advertising and/or retail media

• Strong organizational and project management skills with the ability to manage multiple priorities

• Strong written and verbal communication skills

• Comfort working with data and performance metrics

• Ability to interpret information and communicate key takeaways clearly

• Strong attention to detail and commitment to high-quality execution

• Ability to collaborate effectively across teams

• Curiosity and willingness to learn new platforms, technologies, and media concepts

• Ability to operate effectively in a fast-paced, evolving environment

Preferred Qualifications

• Experience supporting retail media, shopper marketing, digital advertising, or CPG clients

• Familiarity with retail media ecosystems and platforms such as Walmart Connect, Kroger Precision Marketing, Instacart, Amazon Ads, or similar platforms

• Exposure to campaign performance metrics such as ROAS, attribution, sales lift, and incrementality

• Experience developing client-facing presentations or performance reports

• Experience working with brand, agency, retailer, or enterprise client teams

• Familiarity with programmatic, social, influencer, or omnichannel media

Success Metrics

Success in this role will be measured through:

• Quality and accuracy of campaign execution

• Timeliness of client and campaign deliverables

• Client satisfaction and responsiveness

• Quality of reporting and performance insights

• Ability to proactively identify risks, needs, and opportunities

• Cross-functional collaboration

• Growth in retail media and client expertise

• Increasing ownership and independence over time

• Contribution to client retention and revenue growth

What Success Looks Like

A successful Associate CSM:

• Takes ownership: Follows through on commitments and increasingly manages work independently

• Is client-focused: Understands that strong execution and responsiveness build client trust

• Is curious: Seeks to understand the “why” behind campaign strategy, performance, and client decisions

• Uses data: Goes beyond reporting numbers to identify what they mean and why they matter

• Communicates proactively: Raises questions, risks, and opportunities early

• Collaborates well: Builds strong relationships across Client Success, Sales, Media, Analytics, and other teams

• Looks for opportunities: Begins recognizing where Inmar can provide additional value to clients

• Continues to grow: Actively builds the retail media, strategic, and client management capabilities required to take on greater responsibility

Why This Role Matters

The Associate, Client Success Manager plays an important role in delivering an exceptional client experience while building the next generation of retail media and Client Success expertise at Inmar.

This position provides hands-on exposure to:

• Retail media strategy and execution

• CPG and shopper marketing

• Campaign performance and measurement

• Client relationship management

• Data-driven storytelling

• Cross-functional execution

• Revenue retention and growth

The role is designed to provide a strong foundation for career growth within Client Success. As expertise develops, the Associate CSM will progress from supporting campaign and client execution to taking greater ownership of client relationships, strategic recommendations, and revenue opportunities.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company match

• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability/vets.

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This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.