Credit System and QA Specialist

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Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Job Summary:

The Credit System and QA Specialist will assist with various projects and processes within the organization, primarily with the Credit and Lending teams. This role will assist in report writing and developing procedures related to Credit and Lending.

Essential Job Functions include, but are not limited to:

• Provide support for the commercial loan operations system which includes:
  • Act as primary backup to the Officer, Credit System and Process Administrator.
  • User support and troubleshooting.
  • Stay current with system enhancements
  • Assist with ongoing improvement projects, including set up and testing for new features.
  • Assist with developing system reports upon request.
• Support the credit and lending leadership team with driving process improvement which includes:
  • Assist with developing and implementing strategies to optimize processes, which may involve redesigning workflows, introducing new technologies, or revising procedures.
  • Provide additional support to various departments to ensure processes are aligned through the organization, facilitating communication and resolving issues.
• Assist the credit and lending leadership team with key project phases such as initiation, planning, testing, execution, monitoring, and closure.
• Collaborate with appropriate team members to design, develop and deliver end-user documentation in both technical and user-friendly language, including procedures.
• Research and troubleshoot issues when they arise. Prioritize and escalate issues by working with team members and/or external vendors to resolve.
• Assist credit and lending team with training including:
  • Train users in new or updated processes
  • Provide ongoing support and troubleshoot any issues users encounter with processes.
• Provides back up when needed for any departmental functions.
• Remain current on all areas of lending regulations.
• Actively maintain a working knowledge of systems and procedures.
• Maintains courteous and effective communication with internal and external customers.
• Maintains confidentiality, ensuring client privacy.
• Complies with all rules and regulations associated with lending.
• Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Skills and Abilities Required to Perform Essential Job Functions:

• Strong organizational skills, the ability to manage multiple tasks simultaneously, and a thorough understanding of operational best practices.
• Confident decision-making abilities and the skill to use sound judgement about the timing of choices; particularly the ability to make informed, responsible decisions with limited information or under considerable amounts of stress.
• Effective critical thinking skills and the ability to analyze potential project outcomes with the adaptability to redirect attention as needed to meet targets and deadlines.
•  Proficient verbal and written communication skills.
• A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions.
• Proficient computer literacy, including comfort with Microsoft systems and Office Suite.
• Ability to work independently with minimal supervision.

Education, Experience and Qualifications:

• Bachelor’s degree in Project Management, Business Administration, a related field, or a 3+ years commensurate combination of education and experience in lieu of a degree.
• 1+ years of data analysis experience.  
• 1+ years of experience, with understanding of lending operations and related controls required.
• Experience in Abrigo Sageworks preferred.

Physical Requirements of Essential Job Functions:

The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighing up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc. Weekend and evening work will be required.

Working Conditions:

• Typical office environment.
• Extended viewing of computer screens.
• Periodic travel between locations.
• Regular office hours are Monday through Friday from 8 am – 5 pm. Occasional weekend and evening work may be required.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.

United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.