SAP Super User-1

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Job Summary: The SAP Production Planning Super User is a critical resource supporting production planning functions. This role bridges the gap between functional teams and the technical SAP team, ensuring smooth operations, process alignment, and continuous improvement. The ideal candidate will have deep SAP expertise, basic supply chain and operations principles, strong analytical skills, and the ability to lead training, troubleshoot issues, and drive efficiency across the supply chain.

This position is located in Lansing, MI and is onsite. Relocation assistance is not available.

Essential Duties and Responsibilities:

• Process Governance & Documentation: Map end-to-end planning processes and maintain accurate documentation. Standardize workflows across sourcing, production, demand, and supply planning. Ensure compliance with internal controls and governance standards.
• Training & Change Management: Develop and deliver training programs for SAP planning functionalities. Act as a mentor and first point of contact for planning teams. Support change management during SAP upgrades or process redesigns.
• Issue Resolution & Support: Serve as the primary liaison for SAP-related issues within planning groups. Troubleshoot and resolve system errors, data discrepancies, and integration challenges. Escalate technical issues to IT and ensure timely resolution.
• Continuous Improvement & Innovation: Identify opportunities for process automation and system enhancements. Collaborate with stakeholders to implement best practices and optimize planning efficiency. Participate in testing new functionalities and validating system changes.
• System Testing & Validation: Lead/Coordinate User Acceptance Testing (UAT) and regression testing for SAP upgrades and enhancements for the planning group. Validate configuration changes and ensure alignment with business requirements. Document test results and communicate findings to technical and functional teams.
• Cross-Functional Collaboration: Work closely with sourcing, manufacturing, quality, demand planning, and supply planning teams. Partner with IT, procurement, commercial, operations, and logistics teams to ensure seamless integration. Facilitate workshops and feedback sessions to align business and system needs.

Skills and Competencies:

Required:

• • Minimum 3 years of experience with SAP ERP in a planning or MRP environment, 5 years preferred.
  • Excellent communication and problem-solving methodology and skills.

Preferred:

• • Strong understanding of supply chain planning processes. Candidate requires knowledge in Basics of Operations Processes (Scheduling, Manufacturing Execution, Planning, Process execution, Inventory Management, Order Fulfillment, etc.)
  • Experience with SAP S/4HANA
  • Advanced planning tools (e.g., IBP, PP/DS) are a plus.
  • Understanding of Master Data Objects in SAP.
  • Familiarity with ServiceNow or similar ticketing systems for issue tracking.
  • Background in IT or extensive supply chain experience

Key Competencies:

• • Analytical and data-driven decision-making.
  • Ability to manage multiple priorities and deadlines.
  • Strong interpersonal skills for cross-functional collaboration.
  • Proactive mindset with continuous improvement focus.

KPIs & Success Metrics:

• • Issue Resolution Time: Average time to resolve SAP-related planning issues.
  • Training Effectiveness: Percentage of planning team trained and post-training competency scores.
  • Process Compliance: Adherence to documented workflows and governance standards.
  • Testing Accuracy: Number of defects identified during UAT and regression testing.
  • Improvement Initiatives: Number and impact of implemented process/system enhancements.
  • User Satisfaction: Feedback scores from planning teams on support and training quality.

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