Learning & Development Lead, Enrollment and Therapy

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Job Title:  Learning & Development Lead, Enrollment & Therapy                                                                                                         

FLSA Status:  Exempt               

Department:  Integrated Care                                                                           

Reports to:  Director, Clinical Services

JOB SUMMARY:

The Learning and Development Lead, Enrollment and Therapy is responsible for designing, implementing, and evaluating training programs that enhance staff competencies and support professional growth within the Enrollment and Therapy departments. This role collaborates with leadership to assess learning needs, develop educational initiatives, and ensure training aligns with best practices, regulatory requirements, and MHC’s mission. The Learning and Development Lead will oversee training operations, drive continuous learning, and support operational excellence.

RESPONSIBILITIES:

Training Program Development & Implementation:

• Develop and implement comprehensive training programs to enhance staff competencies in enrollment processes and therapy services.
• Ensure all training programs align with evidence-based practices, compliance requirements, and quality standards.

Learning Needs Assessment & Strategy:

• Collaborate with leadership to assess training needs and develop targeted learning strategies.
• Evaluate the effectiveness of training initiatives through performance metrics and feedback mechanisms.

Operational Management & Compliance:

• Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized skill development.
• Ensure training content meets accreditation standards, regulatory compliance, and organizational policies.

Cross-Functional Collaboration & Leadership:

• Work closely with the Director of Clinical Services, enrollment teams, and therapy professionals to align training efforts with operational goals.
• Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills.

Performance Improvement & Innovation:

• Monitor and analyze training outcomes to identify opportunities for improvement and curriculum enhancement.
• Implement innovative learning methodologies, including digital platforms and simulation-based training.

Other Responsibilities:

• Ensure compliance with corporate training policies, safety regulations, and best practices in therapy and enrollment services.
• Stay informed of industry trends, best practices, and advancements in nursing education.
• Comply with all Corporate Compliance policies, practices and procedures.
• Responsible for attending all mandatory in-services, continuing education and annual health requirements.
• Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.
• Comply with all OSHA and safety policies, practices, and procedures.  Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator.
• Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.
• Provide leadership to others through example and sharing of knowledge/skill.
• Follow all policies and procedures set by the Agency.

REQUIREMENTS:

Essential Skills and Experience:

• Master’s degree in social work or counseling required.
• Active Tennessee licensure preferred (LCSW, LPC-MHSP, or equivalent).
• Minimum 3–5 years’ experience in training, education, enrollment, therapy services, or related healthcare roles.
• Strong knowledge of enrollment operations, therapy services, and adult learning principles.
• Experience developing and delivering training programs in a behavioral health environment; healthcare experience also preferred.
• Strong communication, leadership, facilitation, and problem-solving skills.
• Understanding of clinical operations, healthcare quality metrics, and performance improvement.
• Experience in behavioral health or mental health settings is required.
• Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives.

• Excellent leadership, communication, and stakeholder engagement skills.
  
  

Essential Requirements for the Position:

• Valid Tennessee Driver’s License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Cell Phone

ABOUT YOU |CORE SKILLS:

Core Competencies:

Leadership Skills

• Ability to lead by example
• Ability to make sound decisions quickly and decisively
• Ability to motivate staff
• Ability to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengths
• Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times
• Clearly and comfortable delegates tasks; broadly shares both responsibility and accountability

Team Oriented

• Assist teammates as needed
• Creates and maintains a climate in which teammates want to do their best
• Can quickly find common ground and solve problems for the good of the team

Interpersonal Skills

• Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic

  Customer Service

• Internal & external customer service indicative of mutual respect & trust

Joint Commission Competencies:

• Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.
• Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.
• Appropriate use of Therapeutic Options De-escalation and Restraint.
• Appropriate Triage Disposition for supported by clinically based rationale.
• Professional and complete communication and coordination of care.
• Appropriate use of Therapeutic Options De-escalation.
• Actively participates in consultation process.
• Maintain timely availability for calls through appropriate logging in and logging out.
• Establish further care by scheduling and completing follow up calls.
• Complete all clinical documentation in specified time periods.
• Complete all Crisis Management System documentation in a timely manner.
• Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.
• Demonstrates appropriate infection prevention and control through proper hand hygiene.
• Demonstrates evidenced informed practice related to substance use disorders.
• Demonstrates evidenced informed practice related to clinical care of children and youth.

Reporting to this Position:

• N/A

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: The noise level in the work environment is usually moderate.

BENEFITS:

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental & Vision Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident & Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.