Outlet Host/Hostess - Hard Rock Cafe

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description:

It is the primary responsibility of the host position to be friendly and courteous, while greeting, seating and engaging the guests during their dining experience. 

Essential Duties and Responsibilities: 

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible. 

• Maintain a professional and positive attitude at all times 

• Maintain complete knowledge of the menu offerings 

• Escort guest to their table 

• Monitor the seated guests and respond to guest needs 

• Communicate clearly over the radio to management and other host to ensure that the restaurant operates efficiently. 

• Thank guests with genuine appreciation and provide a fond farewell. 

• Answer restaurant telephone courteously and efficiently 

• Speak to guests and co-workers using clear, appropriate and professional language 

• Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings 

• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests. 

• Maintain cleanliness of work areas throughout the shift. 

• Notify management of maintenance repair issues. 

QUALIFICATIONS 

• Minimum six (6) months of related experience required 

• Able to work a varied work schedule to include nights, weekends, and holidays. 

• Must have excellent communication skills. 

• Be flexible and adaptable to change.  

SKILLS 

• Strong leadership and interpersonal skills  

• Excellent interpersonal, oral and written communication skills. 

• Meticulous, organized and accurate 

• Extreme confidentiality. 

• Familiarity with a variety of computer systems and applications. 

• Be flexible to work varying shifts and time schedules as needed. 

• Communicate effectively with all levels of employees and guests. 

• Manage multiple details and tasks concurrently in a changing environment. 

• Able to work effectively in a team environment. 

• Analyze and think about how possible solutions impact on the entire operation. 

PHYSICAL DEMANDS 

• Ability to stand and sit for extended periods of time. 

• Ability to walk distances. 

• Ability to lift 30 to 40 lbs. 

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. 

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.