Lead Weekend Concierge

Job Description:

Position Summary:

The Weekend Lead Concierge is the lead staff member for all communications, emergencies and requests which come through the front desk on the weekends. This role serves as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community. This role demonstrates exceptional customer service and strong communication skills while serving as the primary contact for all questions, requests and concerns, and demonstrates excellent judgement for elevating concerns and questions to the appropriate team members as necessary.

Core Competencies:

• Excellent customer service skills
• Exhibits a professional demeanor and willingness to assist residents and other staff members
• Must demonstrate the ability to communicate effectively with all staff and residents
• Shows initiative in maintaining and developing job skills
• Excellent problem solving skills
• Maintains confidentiality and privacy of the residents
• Uses good judgment and patience during emergencies and stressful situations
• Maintain a genuine interest in geriatric care and believe in and uphold the philosophy of the facility

Position Responsibilities:

• Lead for all emergencies, communications, and visitors on weekend shifts.
• Demonstrates exceptional customer service while responding to all incoming communication, and directing calls as required.
• Oversee all incoming alarms through front desk alarm system/s. Lead communication efforts to appropriate resources to respond to the emergencies  Follow up communication to appropriate staff following the completion of the emergency, unusual events, missing items, or alleged thefts
• Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL
• Conducts appropriate steps to alert management staff if an emergency or unusual event needs to be elevated. Takes ownership of knowing all emergency procedures to contact right staff member at the right time.
• Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders
• Uses two way radio to communicate with various nursing, maintenance and administration staff
• Uses computer for E-Clinical information and various administration duties received by residents and other staff
• Log keys in and out
• Account for residents using the daily census and flipper sheets
• Handle maintenance and housekeeping requests
• Log in packages and notify residents
• Update the daily resident census
• Keep front desk area clean and organized
• Apply postage and transmit fax messages for staff and residents
• Assist residents with proper procedure for sending out dry cleaning
• Anticipates and meets the needs of the residents
• Schedule resident IT appointments & submit monthly log to ED
• Reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned

Qualifications:

• Good communication skills
• Basic knowledge of computers and other small office equipment
• Previous concierge/receptionist experience preferred. First Aid or medical training a plus
• Superior customer service skills
• Excellent organizational and communication skills and exceptional telephone etiquette
• Professional appearance and demeanor
• Flexibility to work varied shifts (when needed), including weekends and holidays
• Proficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference rooms
• High School diploma or equivalent

Working Conditions and Physical Demands

• Being neat, clean and wearing professional attire is required
• At times a fast paced environment
• Spends much of the time communicating with residents and their families by phone or in person
• Extended periods of sitting and talking on the telephone
• Subject to frequent interruptions
• Subject to emergency situations
• Works in a clean, well-lighted, well-ventilated area
• Strong perfumes/aftershaves are prohibited
• Shifts vary

Remote Type:

Salary Range: