Lumber Sales Coordinator

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Duties and Responsibilities

• Establish and maintains professional relationships with customers
• Communicates with wide number of customers in Residential Construction industry, and helps to sell and manages the timely flow of building materials to their jobsite
• Expertly uses, promotes & facilitates PARR Bridge Strategy
• Proactively set, reach for, and meet (or exceed) personal sales and profit goals
• Primary player in deepening customer relationship and scheduling timely material shipments – ensuring account profitability as well as customer satisfaction & loyalty
• Ability to sell on overall quality, value, and service, rather than price
• Precisely and efficiently manage one’s time and prioritize workflow in fast-paced environment
• Communicates with dispatch to ensure that they are not overpromising deliveries to customers
• Sends pictures of returns to dispatch with request for pickup
• Maintains customer profiles in Outlook or CRM to include full name, company name, title, office number, cell number, email, and matrix
• Maintains cleanliness of workspace
• Follows best practices in order entry, setting up deliveries, and all aspects of job
• Walks customer to product in store
• Introduces himself/herself to customer and uses customer’s name when possible
• Manages their open orders to ensure orders are being invoiced in a timely manner or deleted
• Accurately takes in plans and submits details to the MES and/or EWP
• Uses DDMS to ensure customer satisfaction
• Follows SPC guidelines and proper GP%
• Completes PO’s on time, confirms confirmation and ties PO to order
• Greets walk-in customers professionally
• Answers phone promptly with professional greeting
• Identifies customer’s urgency and completes orders quickly
• Confirms customer’s material needs prior to sending deliveries
• Maintains material specifications for customer PTO’s in customer folder
• Completes quotes and follows up in a timely manner
• Proactive with customer’s needs
• Maintains a PARR share file for customer plans and take-offs
• Has a high level of follow-through with orders – ensures inventory arrives, communicates with customers, etc.
• Perform other related duties as assigned

Job Knowledge

• Writes quotes and orders with a high degree of accuracy and speed
• Writes transfers and purchase orders with correct pricing
• Can simple takeoffs for windows, doors, siding, and other materials
• Regularly attends PK’s and PARR offered classes
• Completes AMT training
• Follows proper material return procedures
• Manages outlook and personal notebook
• Searches inventory and open orders in all yards to meet customer’s preferred option
• Utilizes all resources to find solutions
• Follows all AR account and cash handling procedures
• Seeks to learn products and their application for end user
• Completes online training as needed
• Understands pricing levels and avoids un-necessary discounting
• Able to seek out product transactions and order history
• Seeks substitute products if out of stock
• Reports low inventory when needed
• Makes outgoing phone calls to prospects regarding business opportunity

Teamwork

• Attends and helps perform inventory
• Arrives on time and prepared to work
• Adheres to company policies
• Takes ownership of self, PARR performance, customer challenges, and does not criticize or condemn
• Works to ensure that other divisions of PARR Lumber also get an opportunity to sell each customer materials
• Assists customers in store/yard/warehouse when needed
• Assists other team members with work as appropriate
• Contributes ideas to make things better
• Organizes and presents PKs to entire team when needed

Safety

• Wears high visibility when needed and proper uniform
• Keeps workspace clutter free
• Always operate equipment safely
• Consistently follows company safety protocols
• Participates on safety committee as needed
• Encourages coworkers & customers to follow best practices with safety
• Proactively brings safety issues to the attention of manager

Communication

• Communicates in a professional style to entire yard and crew
• Participates in team meetings and discussions
• Communicates professionally and productively with AMT
• Notifies customer when product arrives
• Confirms delivery time with customer after scheduled in DDMS
• Writes legibly on business logs and other handwritten material
• Responds to voicemails in a timely manner
• Responds to emails promptly and with correct grammar and spelling
• Takes ownership and communicates with management when mistakes are made
• Puts clear delivery and contact information on orders
• Has relationship with all coworkers and uses those relationships to solve problems
• Communicates with operations team about material returns, requirements for them and pictures as appropriate
• Has relationship with vendors and communicates support needed
• Communicates with customers about market changes/conditions
• Professionally manages upset or disgruntled customers
• Informs receiver on status of cancelled special orders or materials to be returned to suppliers
• Brings areas of concern to management’s attention
• Proactively and positively communicates with all audiences

Qualifications

• Knowledge of building materials and or experience in construction industry required
• Strong communication skills both through phone and email
• Proven ability to develop relationships
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Ten-key by touch required
• Must be able to type 40+ WPM
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to speak, write, and read English required
• Ability to execute PLC selling strategies and initiatives
• Ability to achieve sales goals and objectives
• Knowledge of PLC selling principles, practices, and protocols
• Willingness to share department responsibilities to meet deadlines
• High School Diploma or GED equivalent

Interpersonal Skills

• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
• Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
• Ability and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customers
• Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groups
• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
• Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence
• Ability to think and respond quickly, positively, and professionally to constantly changing circumstances
• Ability to appropriately manage stress and interact with others

Working Conditions

This position works at lumber location at a desk with a computer.

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet
• Must be able to work in an office environment

We know that without great people, we can't be a great company. Voted as one of the "Top Places to Work" by the Oregonian for the 3rd year in a row, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off

• Employee paid sick days

• 7 holidays

• Standard medical plan with a very low $1,000 deductible

• Dental, Vision, EAP (Employee Assistance Program)

• Massage, Chiropractic and Acupuncture coverage

• FSA (Flexible Spending Account) and Childcare pretax spending programs

• Footwear subsidy through boot vendor after 90 days of employment

• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year

• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval

• Tuition reimbursement (up to $2,500/year)

• Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)

• $1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.